Connect Sales and Service with ICS by Waslley Souza

December 21, 2017 Leave a comment

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Oracle ICS is a solution that facilitate the integration between SaaS x SaaS and SaaS x On-Premise solutions.
It has a lot of connectors to help you to create your integrations throught configuration.
Two examples are Oracle Sales and Oracle Service (formerly Oracle RightNow) connectors.
For some Business Objects of Oracle Sales and Oracle Service you can use a feature called Event Subscription, and it means that if you create, update or delete a registry of this objects, the integration inside ICS will start automatically.
Today, this feature is only enabled for Contact and Account in Oracle Sales.

And only enabled for Contact, Organization and Incident in Oracle Service. Read the complete article here.

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Unknown's avatarAbout Jürgen Kress
As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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