BAM KPIs by Marcel van de Glind

January 22, 2018 Leave a comment

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Next I my BAM Series, a post about BAM KPIs.

First the theory from the oracle documentation

Understanding KPIs

There are two major types of performance indicators: outcome metrics and driver metrics. Outcome metrics, sometimes called lagging indicators, measure business activity that a strategy is designed to achieve, such as return rate per month or average call processing time for the last moving hour. Driver metrics, sometimes called leading indicators, measure business activity that influences the outcome metrics.

KPIs are outcome metrics that compare performance measures to specific business goals that roll up into larger organizational strategies requiring monitoring, improvement, and evaluation. KPI values vary with time, have targets to determine performance status, include dimensions to allow for more specific analysis, and can be compared over time for trending purposes and to identify performance patterns. Read the complete article here

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Unknown's avatarAbout Jürgen Kress
As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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