SSI released, so how does this differ from Integration in OIC? By Niall Commiskey
January 11, 2019 Leave a comment
My introductory post on SSI covered the basic features:
The Features list above alludes to the main differences between SSI and OIC.
Let’s look at some of them –
Personal Account: In SSI you connect to your SaaS app, say Sales Cloud, using your own credentials. This will allow you to see your customers etc.
In OIC, the Sales Cloud connections credentials are usually those of a generic "integration" user.
In other words, SSI for LOB, ad-hoc integrations, OIC for enterprise level integrations.
There may be a grey area between the 2 products from a technical perspective, but I think this emphasis of SSI on your individual cloud application account speaks volumes.
Trigger and Action: SSI is a typical IFTTT style of app – If this, then that e.g. if someone responds to my SurveyMonkey questionnaire, then put their details into my CRM system.
Prebuilt Recipes: SSI places great emphasis on reuse. It comes with a plethora of pre-built recipes (65) or integrations which LOB folks can make your own and leverage immediately. Read the complete article here.
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