Agent Group Existance Check Failed, Recheck ICS Username, ICS Password and Proxy Username, Proxy Password or Contact Customer Support by Ankur Jain

March 14, 2019 Leave a comment

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After ICS POD upgraded to 18.2.3.0.0, ICS agent will not come up and throw an error "Agent Group Existence Check Failed, Recheck ICS Username, ICS Password and Proxy Username, Proxy Password or Contact Customer Support".
The reason being of the issue is, ICS certificate has been changed. Certificate changes for ICS happened on the Cloud (outside of Agent). It can be mapped to 18.2.3 MLR 00.

This is known Bug 28242477 logged by Oracle.

To resolve this issue, the user needs to re-import the CA certs from ICS on to agent keystore. Ensure that entire certificate chain is imported to agent keystore.

Follow below steps to resolve the issue:

1) Download Certificate Chain from ICS

  • Login into ICS console using Firefox browser
  • Click on Security Report and More Information
  • Go to Security Tab and Click on View Certificate button
  • Click on Details tab. Once click on Details tab, you will notice Certificate Chain (Root, Intermediate & Leaf) Read the complete article here.

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Technorati Tags: SOA Community,Oracle SOA,Oracle BPM,OPN,Jürgen Kress

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Unknown's avatarAbout Jürgen Kress
As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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