Install the new User Interface for Oracle Case Management 11.1.1.7 by Danilo Schmiedel

April 14, 2014 Leave a comment

For all Oracle BPM & Case Management users a new User Interface is available (see SOA Community Blog). Below I describe briefly how to install it on a BPM 11.1.1.7 environment.
To access the software please login to support.oracle.com and search for the following Patches:

  • Patch 17014142: SOA BUNDLE PATCH 11.1.1.7.1
  • Patch 17767877: CASE UI IN WORKSPACE

1) Read the README-files carefully and perform the following steps for both patches:
2) Set the ORACLE_HOME environment variable to SOA Home, eg:
export ORACLE_HOME=/u01/app/oracle/middleware/Oracle_SOA1/
Validate the result with => echo
3) Add the appropriate OPatch to the system path, eg:: Read the complete article here.

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Adaptive Case Management API by Niall Commiskey

April 13, 2014 Leave a comment

Thanks to Niall for the blog series on ACM API:

 

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BPM Suite 11g Ovum Report

March 31, 2014 Leave a comment

Catalyst
Oracle’s BPM offering is one of the market leaders, and Oracle BPM Suite 11g is the latest generation of Oracle’s portfolio of business process management (BPM) technologies, bringing a number of the company’s BPM products together as an integrated suite. Oracle has done a good job of the integration, and can now boast one of the most complete BPM offerings in the marketplace. Other notable elements to the suite include the provision of a common runtime platform (which acts as an execution environment for BPMN and BPEL models, as well as business rules) and the introduction of Process Composer, a web-based environment intended as a tool for business analysts. In the latest release of the suite, Oracle has added adaptive case management capabilities.

Key messages

  • Market-leading BPM platform and toolset.
  • Excellent integration with Oracle’s Fusion middleware stack.
  • Business Process Accelerators offer a broad (and growing) set of pre-built assets targeting both horizontal and vertical processes.
  • Strong investment in R&D to develop platform and toolset for target market.

Ovum view
Oracle’s continued investment in its BPM offering is paying dividends in the form of significant improvements in ease of use, better integration between the different components, and very comprehensive support for the key BPM notation standards. The improvements that Oracle has made to Process Composer (which is a web-based tool intended for non-technical users) mean that the transition from “business focus” to “implementation focus” is now relatively smooth, and the business-focused tooling does an excellent job of shielding non-technical users from some of the underlying complexity inherent in BPMN.

Read the complete report here.

 

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A Primer on Process Accelerators by Tanu Sood, Principal Product Director

March 28, 2014 Leave a comment

In yesterday’s post, Ajay Khanna, Senior Principal Product Director at Oracle, discussed the merits of abstracting out processes from applications into the middleware layer with Business Process Management. That’s Oracle AppAdvantage, the advantage of using Oracle Fusion Middleware technologies strategically with Oracle and other enterprise applications to extend and enhance business value. By abstracting process management out of the applications, organizations can adopt flexible processes, newer technology trends, improve user experience and eliminate disruption in application migrations, upgrades and maintenance.

Today’s post is about Process Accelerators and the value these add to speed time to market for organizations.

Built on Oracle BPM Suite, Process Accelerators are pre-built, best practices processes that are customizable and extensible to fit specific customer requirements. Oracle Process Accelerators leverage best practices and domain knowledge. Industry process accelerators embody industry-specific best practices and patterns in addition to Oracle BPM Suite best practices. Horizontal process accelerators provide instant functionality and reuse for processes common in most organizations and can be easily modified to fit your requirements.

Oracle Process Accelerators simplify implementation and reduce time-to-value for an organization’s business process management initiatives.

Check out this video for a primer on Process Accelerators:

 

 

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Using Credential Store Framework when communicating with Oracle Human Workflow API by Sven Bernhardt

March 27, 2014 Leave a comment

For connecting to Oracle Human Workflow Engine via the provided client API, username and password of an admin user are needed. These credentials could also be useful during task processing, when actions on a task has to be performed on behalf of a user, for example in case of holidays or illness. But how can to manage the admin users credentials in secure way, independent from the target environment?

A first approach is to use a mechanism where the credentials were provided as context parameters in the web.xml, of a Facade Web Service in front of the client API to hide complexity and to force upgrade protection in case of API changes. When deploying this Web Service facade, the parameters are replaced using a deployment plan. This solution works, but has the disadvantage that username and password of the admin user are contained in the deployment plan as clear text. From a SysOps perspective this mechanism is not appropriate.

Create_CSSo another possibility must be found to manage user credentials in a consistent and secure way. An approach to ensure the secure management of credentials is to use the Oracle Credential Store Framework (CSF), provided by Oracle Platform Security Services (OPSS). Configuring and using CSF is quite simple and done in a few steps: Read the complete article here.

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BPM APIs revisited – DirectBinding and Facade APIs by Niall Commiskey

March 26, 2014 Leave a comment

Direct Binding Invocation –
A common way to invoke a composite is to use SOAP over HTTP. This is enabled by creating a SOAP service for your composite using web service binding. You can also use direct binding, which provides a tighter integration alternative.
Direct binding enables Java clients to directly invoke composite services,  bypassing the intermediate conversion to XML required with web service binding.

Direct Binding Invocation API – Here we leverage oracle.soa.management.facade.Locator. The following composite contains a BPM process that can be invoked via direct binding.  Read the complete article here.

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New Self-paced Oracle BPM 11g Training for Business People by Dan Atwood

March 25, 2014 Leave a comment

Just wanted to let you know that AVIO has come out with a completely new online self-paced version of the Oracle BPM 11g Designer Workshop. This is a unique Oracle BPM training offering specifically designed for business analysts and managers, and it is the result of our experience from dozens of successful Oracle BPM engagements. For the last 14 years, I’ve conducted this business oriented workshop in a variety of forms – training hundreds of business people on this version of the product and every preceding version of the product.
It’s different than any other Oracle BPM training because:

  • It’s self-paced and flexible
    • You have two weeks to complete the hands-on portion of the training.
    • It is on-demand. You can start whenever you have time and there are no formal scheduled start and end dates.
    • Once you register, you can view the videos and do the hands-on lessons any time during the day or night that your schedule allows during the two weeks.
    • The hands-on portion of the training is done using a dedicated environment I will have running for you on an Amazon EC2 instance on the cloud with the latest version of Oracle BPM 11g already installed on it.
  • Although it is online virtual training, AVIO has a mentor available to help answer questions and assist with the lessons during the two weeks.
  • There are 4 hours of videos that accompany each lesson designed to teach both the core concepts and best practices that business people need to know on an Oracle BPM project.
  • The 12 hands-on lessons all reinforce the best practices and ensure that you leave with the knowledge you will need on your first project (click here to see a description of the 12 hands-on lessons in the class).

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BPM marketing update

March 24, 2014 Leave a comment

Short Film: Retiring in the Spirit of Alaska – Alaska Department of Retirement and Benefits:

Webcast: Adaptive Case Management – Delivering Right Customer Experience
Customers today demand an experience that is both contextual and personalized. They do not want to be forced to follow a one-size-fits-all process and instead expect processes to adapt to their needs. This video, hosted by Integration Developer News at BPM-CON, describes the challenges that rigid or structured processes present, introduces Adaptive Case Management (ACM) to address those challenges, and describes how Oracle BPM Adaptive Case Management empowers knowledge workers to progress through unstructured and unpredictable processes to meet the needs of the current situation, or case. The webcast recording is hosted on You Tube.

Content and Collateral

References: BPM Suite Customers in Action

Blog Series

Upcoming Events

Resource Kits

SOA & BPM Partner Community

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Business Process Intelligence Demo Now Available

March 23, 2014 Leave a comment

To get access to the demo environment please contact Oracle PartnerNetwork (OPN)!

The Business Process Intelligence demo targets non-IT users, specifically process owners, and business analysts. The demo illustrates how to monitor performance and achieve visibility of a business process using Oracle BPM, Oracle BAM, Oracle ADF, Oracle Business Intelligence (BI), Oracle Real-Time Decision (RTD), and Oracle WebCenter. The demo scenario includes a call center company, ViMad, which is tasked with handling customer service for credit cards. Credit card companies such as Visa, MasterCard, AmEx, and Discover outsource their customer service to ViMad.

ViMad is trying to improve the following key performance indicators:

  • Efficiency of its call center with processing credit line increase requests
  • Customer satisfaction
  • Number of offers (such as 0% balance transfer offers) accepted by customers

Highlights

  • Leverage BPM to orchestrate credit line increase request, rather than the manual, email-based process.
  • Embed a BI dashboard in the Call Center Agent’s task list interface so s/he can analyze a customer’s behavior and also take immediate actions, such as approve or reject the credit line increase request.
  • Utilize Oracle Real-Time Decisions to address customer satisfaction: customers that are rejected will be provided with a personalized offer (such as % Balance Transfer Offers or Free Account Review) based on their spending habits.
  • Enable real time analysis of the call center performance with Oracle BAM.
  • With Oracle Real-Time Decisions, provide the ability to monitor the offer acceptance rates

Products included in demo:

  • Database 11.2.0.2.0
  • Weblogic Server 10.3.6
  • SOA Suite (SOA Infra) 11.1.1.6
  • WebCache 11.1.1.6
  • Webtier (OHS) 11.1.1.6
  • WebCenter Portal 11.1.1.6
  • WebCenter Content 11.1.16
  • WebCenter Collaboration 11.1.1.6
  • BAM 11.1.1.6
  • Business Intelligence 11.1.1.5
  • Real-Time Decisions 11.1.1

Demo Details | 2 minute Video | Demo Script

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Process of Process Management by Ajay Khanna

March 22, 2014 Leave a comment

In some of the past discussions, we have talked about the Six Business Process Management best practices to start BPM journey.

They are as follows:

  • Find the right process (Business Impact vs. Frequency of change vs. complexity)
  • Identify KPIs and define success
  • Involve business users
  • Put governance in place
  • Get executive sponsorship
  • Achieve quick early wins

These are good pointers for a healthy start, but what’s next? How can we make sure that the BPM practice in an organization is not just limited to automating one odd process? To reap its full potential, it should become a way of life, enterprise wide program. Companies that have developed a successful BPM program have gained immense benefits, not only from improved operational efficiency, better customer satisfaction but also reduced IT costs and time to solution. Adept organizations are known to deploy new process applications in a couple of weeks and make changes to deployed processes in real-time.

Once you have achieved the success with your first BPM project, start thinking about other opportunities that can benefit from BPM as well as about “Process of Process Management”. Think about other process improvement initiatives in your organization, how BPM can align with those. Are you running on lean, six-sigma methodologies? Do you practice TQM, have ISO certifications? Consider how BPM can help you achieve better quality results while you leverage the existing business improvement methodology. Read the complete article here.

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