Managing Unpredictability using BPM for Adaptive Case Management

March 21, 2014 Leave a comment

A new ACM solution brief with three use cases have been published:

  • Use Case #1: Investigative cases: Claims Management
  • Use Case #2: Service Requests: Loan Origination
  • Use Case #3: Long Running Services: Managed Health Care

Read the complete white-paper here.

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BPM Suite 11.1.1.7 with Adaptive Case Management (ACM) User Interface available for download

March 20, 2014 Leave a comment

imageLate present from Oracle to start in 2014 – A new version of BPM Suite 11.1.1..7 with the Adaptive Case Management User Interfaces is available for download. To access the software please login to www.support.oracle.com and search for Patch 17767877: CASE UI IN WORKSPACE
The software is controlled availability. For partners with ACM opportunities we can make the software available. Please contact us via twitter www.twitter.com @soacommunty or raise a support request.

Send us your feedback at www.twitter.com @soacommunty #acm

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Adaptive Case Management: Delivering Right Customer Experience free online training

March 2, 2014 Leave a comment

Customers today demand an experience that is both contextual and personalized. They do not want to be forced to follow a one-size-fits-all process and instead expect processes to adapt to their needs. This video, hosted by Integration Developer News at Business Process Management-CON, describes the challenges that rigid or structured processes present, introduces Adaptive Case Management (ACM) to address those challenges, and describes how Oracle Business Process Management Adaptive Case Management empowers knowledge workers to progress through unstructured and unpredictable processes to meet the needs of the current situation, or case. Attend the online training here.

Adaptive Case Management Quick Start Series

This series of videos introduces Adaptive Case Management in Oracle Business Process Management 11g. Attend the free on-demand training here.

Overview of Adaptive Case Management
Oracle Business Process Management 11g Adaptive Case Management enables you to measure and manage unstructured processes the way you have been managing your more structured business processes. This video, the first in the series, describes what Adaptive Case Management is and compares it to conventional business process management . It also describes the types of processes that benefit from Adaptive Case Management.

Participating in a Case
Oracle Business Process Management 11g Adaptive Case Management enables you to measure and manage unstructured processes the way you have been managing your more structured business processes. In this video, the third in the series, you learn what it is like to participate in a case.

Anatomy of a Case Management Project
Oracle Business Process Management 11g Adaptive Case Management enables you to measure and manage unstructured processes the way you have been managing your more structured business processes. This video, the second in the series, describes the components of a case in Oracle Business Process Management 11g, demystifying how Oracle Business Process Management is able to support knowledge workers who participate in unstructured processes.

Adaptive Case Management series – an overview – part 1 & 2 by Roger Goossens

This blogpost will be a part of a series, containing the English translation of 2 Whitebooks originally written in Dutch. Because Whitehorses believes ACM to become a very important feature in Oracle Fusion Middleware, it was decided to translate these Whitebooks into a series of blogposts. Enjoy!
With the arrival of patchset 6 of the Oracle Fusion Middleware (FMW) 11g Release Oracle introduces a new and important feature: Adaptive Case Management (ACM). ACM makes it easier to implement highly flexible business processes in a FMW environment. Information on ACM is still scarce. It is expected that in the next major FMW release ACM will be improved upon and that it will become as important a member of FMW as Business Process Management and BPEL.

The centerpiece of ACM is the case itself. The first series (called ACM – an overview) will focus on the most important components of a case and it’s lifecycle. The common theme of this whitebook used to explain ACM, is a fictional case based on the Dutch law called WABO (to be explained later on). The theme is used in the examples and demos to better explain the concept.

Case Lifecycle

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Sharing Fault Policies Across Your Oracle Business Process Management 11g Projects by Jaideep Ganguli

March 1, 2014 Leave a comment

Deselect Include ManifestThis post is specifically about how to maintain and share enterprise level Fault Policies that can be re-used across all your Business Process Management 11g projects. I’m assuming that you know enough about Business Process Management/SOA Suite Exception Handling in general  using Fault Policies. If you are looking for more basic information on Fault Handling,  check Using Fault Handling In A BPEL Process  in the SOA Suite Developer’s Guide.

If you read the SOA Suite Developer’s Guide, it is clear that the best strategy is to maintain your Fault Policy and Fault Binding files in MDS and refer to them from all of your SOA/Business Process Management projects.

Here’s a snippet that shows how to refer to Fault Policies shared via MDS in your composite.xml

 

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Code Coverage for BPMN by Mark Foster

February 28, 2014 Leave a comment

Introduction

I visited a customer recently who asked a very interesting question…. they’d been performing a series of stress tests of their Business Process Management project made up of many & complex Business Process Management processes and they wanted to know if there were any activities/paths in any of their processes which they hadn’t traversed… sort of like “Clover” for Business Process Management, This led me to thinking about Business Process Management auditing and cross-referencing this with the Business Process Management activities.

BPMN Code Coverage: The Theory

CBPM_01

Let us take a look at the relevant tables in the SOAINFRA schema….

BPM_AUDIT_QUERY

Providing that the audit level has been set sufficiently high (for example “Production” would do), this table stores details of all BPMN activities instantiated at any given time.

BPM_CUBE_ACTIVITY & BPM_CUBE_PROCESS

These tables are a static view of all activities in all deployed process at any given time.

Deployed Business Process Management activities not in BPM_AUDIT_QUERY

It became obvious that selecting all activities in the join of BPM_CUBE_ACTIVITY and BPM_CUBE_PROCESS for a given deployed process/composite which did not exist in BPM_AUDIT_QUERY during a given time period would highlight activities not invoked as part of out testing. As a result I ended up with a piece of SQL thus….

…i.e. which activities in processes “BpmClover” and “BpmCallable” were not traversed in the last 24 hours.

BPMN Code Coverage: The Practice

I needed a fairly simple process to test with, not too complex but with a good selection of activities, human tasks, boundary events, gateways etc… and ended up with the following (not BPMN best practices by any means)….
…i.e. a main process and a callable sub-process. Read the complete article here.

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SOA Community Newsletter February 2014

February 27, 2014 Leave a comment

With 142 confirmed registrations our Fusion Middleware Partner Community Forum is fully book out now. Do you want to know who will attend the Fusion Middleware Partner Community Forum? Please visit our facebook.com/soacommunity website and let us know that you are attending the Forum. Do you want to network at the Community Forum? Follow us on twitter.com/soacommunity and use the #ofmForum. At the conference you will learn a lot about our new product cloud adapters and mobile integration and future versions of SOA Suite and BPM Suite. If you are new to SOA Suite and can’t make it to Malta, take advantage of the hands-on SOA Suite 11g On-Demand, Self-Paced Course.

The next articles in the Industrial SOA series focus on MDM and SOA: Be Warned! SOA Governance becomes a regular topic in our monthly newsletter, thanks to Bob for the overview SOA Governance at OTN and Luis for the SOA Governance FAQ.

Thanks for sharing all the additional articles within the community: Tracking progress of your BPEL process using sensors & Podcast Show Notes: Finding a Shorter Path to SOA & MDN Usage in AS2.

In our BPM and ACM section you will find tips to install the new User Interface for ACM, the latest BPM Samples and a new release of Process Accelerators.

Thanks to the community for sharing the articles about: Social BPM & What are Your SOA and BPM New Year’s Resolutions? & Custom Escalation in Oracle BPM Suite 11g .

Last section in our newsletter is focused on architecture, usability & Apps Advantage.

Amis host a Experience the Future of Usability workshop! March 18th Netherlands. Our App Advantage Team runs a webcast How Does the Digital Experience Fuel Continuous Improvement and published a paper Cloud and On-Premises Integration for Oracle Applications. So please make sure you read this information.

I will look forward to see you in two weeks in Malta!

Jürgen Kress

To read the newsletter please visit http://tinyurl.com/SOAnewsFebruary2014  (OPN Account required)

To become a member of the SOA Partner Community please register at http://www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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KPI Risk Assessment at bpmNext2013 – Manoj Das, Oracle

February 27, 2014 Leave a comment

imageIn many scenarios, such as in Call Center, business users want to be alerted if a KPI threshold has not yet been violated but is at risk because the KPI has been trending up. Oracle Business Process Management’s BAM Composer allows non-technical business users to create temporal BAM queries including trending measures. Through simple point-click selection in a browser window, BAM Composer automatically generates the complex CQL statement implementing the business query. It also supports creation of mashups combining strategic BI data with operational BAM data and external sources. – read more here.

 

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Process Accelerators

February 26, 2014 2 Comments

 

Speed Time-to-Value of Your Business Process Management Implementations

Reach process excellence faster with end-to-end implementations of common business processes. Ready to use and extensible, Oracle Process Accelerators leverage best practices and domain knowledge and are available for free.

 

Industry: Financial Services

Oracle Process Accelerator

Products Used

Description

Financial Reports Approval (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Supports the end-to-end process to get from a draft set of figures to a validated and approved financial report, including investigation of possible issues and approval by analysts and by management.

Business Account Opening (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Enables financial services institutions to streamline their deposit account opening process for business customers. Moves a new customer application through the documentation review, identity verification, background checking, account opening, funding, and activation stages.

Loan Origination (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Pre-integrated extension to Siebel

Enables end-to-end automation of the loan origination process for a financial institution (retail banking) – from the creation of the financial application to the disbursement of the loan amount. Allows the bank to meet customer demands by enforcing fast and accurate loan origination processes, while maintaining enough flexibility to react to market changes.

Industry: Public Sector

Oracle Process Accelerator

Products Used

Description

Electronic Forms Management (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Provides the capability to quickly create new e-forms (using Web Forms) and their related approval process, and then to expose these forms for that they can be filled in, submitted (including attachments), reviewed, and approved.

Incident Reporting (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Enables incident reporting by citizens or officers (via mobile and web browser), and skill-based dispatching and resolution by case teams within public sector organizations.

Industry: Telecommunications

Oracle Process Accelerator

Products Used

Description

Mobile Data Offloading (PDF)

Oracle Event Processing and Oracle Business Activity Monitoring

Enables provides policy-based offloading of mobile data to alternate networks, such as Wi-Fi, that can be operated at lower cost. Handles extremely high volumes of spatial events and uses a set of rules to take action and change the state of devices (smartphones).

Horizontal Solutions

Oracle Process Accelerator

Products Used

Description

Employee Onboarding (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Pre-integrated extension to PeopleSoft

Provides an efficient, extensible, and comprehensive way to manage on boarding of new employees, inkling background checks and provisioning of resources.

Travel Request Management (PDF)

Oracle BPM Suite & Oracle BAM

Provides a process-driven solution for the travel request and approval process, from initial submission to final approval and notification.

Internal Service Request (PDF)

Oracle BPM Suite and Oracle Business Activity Monitoring

Enables automation and tracking of approval and execution of employee requests for services provided by fulfilling departments within organizations.

Document Routing and Approval (PDF)

Oracle BPM Suite

Enables end-to-end automation of the document routing and approval process – from initial submission to final disposition and notification

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Additional new content SOA & BPM Partner Community

February 4, 2014 Leave a comment

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Welcome to the BPM Assessment Discover if your company is lagging or leading due to BPM readiness

February 2, 2014 Leave a comment

Simply answer 15 multiple choice questions to find out and receive:

  • Your BPM Ratings

Your company’s overall and detailed BPM domain ratings

  • How You Compare to Your Competitors and Peers

Find out if your BPM implementation is leading or lagging

  • Customized Guidance to Advance Your BPM Strategy

Receive a customized report based on your answers to provide you next steps to transition your application infrastructure from "cost center" to competitive weapon Get your BPM assessment here.

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