BPM | PaaS Community Blog

Adaptive Case Management hands-on Bootcamp at OFM Forum 2014

December 16, 2013 Leave a comment

As part of the Fusion Middleware Partner Community Forum 2014 we offer a Mobile Platform Cookbook Concepts and Practices Workshop. The conference is ONLY for Oracle Partners, for details please visit our registration page!

Trainer: Niall Commiskey, Technology Architect
Agenda Highlights:

Introduction to Case Management
Case Design
BPM/Case Management Interaction
Case Management API

Skill Requirements:
Attendees must have the following skills to make sure they get the most out of the training:

Oracle SOA Suite 11g & BPM Suite 11g, ADF 11g and WebCenter 11g skills required
Passed the BPM Management Suite 11g PreSales Specialist Assessment
Passed the WebLogic Server 12c PreSales Specialist & SOA 11g PreSales Specialist & WebCenter Portal 11g PreSales Specialist & <="" a=""><="" a="">

Technical Requirements:
Every participant works on his/her own laptop. The minimal hardware requirements are:

Laptop 8 GB RAM
Pentium 4 with dual-core CPU
Minimum 40 GB free disk space
Please install the most recent Oracle Virtual box
Make sure you have administrator rights on your machine

clip_image002 Take this opportunity and register now for the Oracle Fusion Middleware Partner Community Forum that will be held in the Hilton Malta on February 18th and 19th 2014 with hands-on training on February 20th & 21st 2014- Like last year we expect that the conference is booked out – register asap!

SOA Suite 12c & Cloud integration
BPM Suite 12c & Adaptive Case Management 12c
Internet of Things & mobile strategy & fast data
WebLogic 12c the foundation of Oracle Fusion Middleware.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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BPM Integration Days 2014 in Munich

December 11, 2013 Leave a comment

We would like to invite you to our annual customer conference “BPM Integration Days 2014” in Munich. Thanks to Torsten Winterberg and team for the excellent agenda!

For details please visit the registration page!

SOA & BPM Partner Community

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Want to become an Oracle certified Expert in SOA & BPM?

December 2, 2013 2 Comments

Oracle Competence Center offered free on-demand trainings for partners. Including free pre-sales certifications for SOA 11g PreSales Specialist Assessment or BPM Suite 11g PreSales Specialist Assessment. You can also become an certified implementation specialist!

SOA

BPM

Pre-Sales assessment (free online test)

Preparation:

SOA 11g PreSales Specialist Assessment

SOA 11g PreSales Specialist online training(OPN account required – need help?)

BPM Suite 11g PreSales Specialist Assessment

BPM 11g PreSales Specialist online training (OPN account required – need help?)

Implementation assessment

Preparation:

SOA Suite 11g Essentials (1Z1-478)

Bootcamp training material (Community membership required)

BPM Suite 11g Certified Implementation Specialist (1Z0-560)

Bootcamp training material (Community membership required)

SOA & BPM Partner Community

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Force dehydration in Oracle Business Process Management by Jan van Zoggel

November 27, 2013 Leave a comment

Oracle BPM Catch Timer Event Oracle Business Process Management uses transactions to control the steps throughout it’s processes. In the Oracle BPEL processes you are able to use a checkpoint to explicit force a dehydration during your process.

Oracle BPMN doesn’t have a specific activity to perform the same. However you can force a dehydration by using a timer catch event in your process. Setting the timer to 2 seconds is sufficient.

(I think this might actually be 1 second, but the manual claims that the duration should be more than 1 second so we use 2 seconds to be sure).

Oracle Business Process Management Catch Timer Event
Overview of where transactions occur in Oracle BPM/BPEL (source: Oracle performance tuning guide): Read the full article here.

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Business Process Management + Social + Mobile = Recipe for Effective Customer Experience by Ajay Khanna

November 26, 2013 Leave a comment

Most organizations know why customer experience is so important, but many companies still fail to deliver.

Inconsistent Customer Experiences Drive Customers Away

Not longer than a month ago, I wanted to order a mobile phone for a family member in Michigan. I was in San Jose, the high-tech capital, so I went online to the company’s website and placed the order. The phone was to be delivered to the Michigan address with an Ann Arbor area code within three days, but it didn’t happen.
On the fourth day, I called the company’s support center to check the status and was told that since I had ordered via the website, I needed to wait a week for the order to get into the call center system. I waited a few more days and called back. A seemingly helpful call center agent was able to locate my order and duly informed me that the order had been canceled because the billing zip code on my credit card didn’t match the area code for the new phone number! It wasn’t until I made time to visit a kiosk at the local mall that I was able to get everything resolved.

This type of service (or lack thereof) does not sit well with customers today. Customers have a choice and a voice, and the voice is amplified many folds with social media. What today’s consumers demand (or what I would have liked) is an experience that is consistent across all channels, contextual to their needs and adaptable to their situation.

Customers use multiple channels to interact with a company throughout their relationship with the company. They expect a consistent experience, no matter which interaction channel they choose. Customers don’t want to repeat the information they’ve already provided, and require companies to recall their preferences, and offer relevant products and services.

Business Process Management + Social + Mobile = Engaged Customers

Because so many customer experiences are linked to underlying business processes, Business Process Management technology is very well suited to help improve engagement with customers through different lifecycles, whether it is customer sales, support or provisioning. Combine (and integrate) that with the advantages of social and mobile and you can extend the value that was not possible in the past. Read the full article here.

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Oracle Business Process Management 11g books

November 25, 2013 Leave a comment

Here is the list of books you certainly want to be familiar with:

1. Getting Started with Oracle Business Process Management Suite 11g

It can be purchased from Amazon.

This is the first Oracle Business Process Management 11g book that got published and it provides comprehensive coverage from modeling to implementation to work management and monitoring. It is written by Oracle Business Process Management Product Management team and built around an iterative tutorial, using a real-life scenario to illustrate all the key features. It is a handy book to refer to build your first Business Process Management application using the Oracle Business Process Management Suite 11g.

2. Oracle Business Process Management Suite 11g Handbook

It can be purchased from Amazon.
Written by Oracle Business Process Management experts, this book covers best practices, in-depth look at usage of BPMN constructs, exception management, event handling, business rules and a detailed look in to all the powerful features and functionality of the Oracle Business Process Management Suite 11g. Additionally, this book lays out the Business Process Management Methodology and best practices that lead to a successful project and how to scale to enterprise wide Business Process Management adoption.

3. Oracle Business Process Management Suite 11g: Advanced BPMN Topics

Written by Oracle consultants who have deep expertise in Oracle Business Process Management, this book covers advanced topics such as inter-process communication, working with collections and handling of exceptions in practice that are not addressed by the official Oracle Business Process Management 11g documentation.

Looking for additional Business Process Management books or if you have published a book, please feel free to add it to our publications wiki!

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Business Process Management (BPM) 11g PS6 Awareness Webcast December 2, 2013

November 23, 2013 Leave a comment

@ 15:00 CET, (UTC/GMT +1 Hour) 90 Minutes Register Now!

Oracle Business Process Management Suite (Oracle BPM Suite) 11g PS6 is the industry’s most social, unified and complete Business Process Management (BPM) solution. By providing business users with greater control over the business processes from modeling to execution, the new capabilities help enhance the user experience and organizational efficiency.
This eSeminar will cover significant new BPM 11g PS6 features such as such as Adaptive Case Management, Process Accelerators Business User and Process Composer for design, simulation, and execution. Register Now!

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Debugging Oracle Business Process Management and Events (Oracle EDN) by Jan van Zoggel

November 22, 2013 Leave a comment

We are using Oracle EDN events to communicate between Oracle Business Process Management instances and from the Oracle ADF tasks to Oracle Business Process Management. We use the correlation configuration to make sure the events arrive at the correct instances.

We had our share of problems with events during our project and it often took us some time to debug it. Since documentation is scattered across blogs, support sites and some manuals to configure the whole setup. The documentation about debugging your problems is very thin.

1. Check EM logging (duh)
All event steps are logged and the Enterprise Manager ECID (Execution Context ID) can help you detect what is going wrong.
2. Use Oracle Enterprise Manager’s ability to check the Business Events:
right click soa-infra and voila: Business Events! It shows an overview of registered events, amounts, subscriptions and is also the place for recovery of your events,
3. Check your Oracle Business Process Management project project_properties.wsdl file Read the full article here

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Case Management In-Depth: Cases & Case Activities Part 2 – Case Rules by Mark Foster

November 21, 2013 Leave a comment

In the previous blog entry we started to look at case artefacts, specifically case activities and how we should design these at the correct level of granularity.

In this entry we’ll look at case rules, the “glue” that connects case artefacts together at the level of the case.

Case Artefacts & Case Rules

As of PS6, the design-time for Case Management inside Business Process Management Studio has no “holistic” view of the case and its artefacts, however this is planned for a future release. In the absence of this I’ve been trying to understand how it would be possible to visualize everything that makes up a case and how these things are interrelated.

A Mind Mapping Approach

My colleagues Prasen Palvankar & Ravi Rangaswamy came up with a neat use of mind-mapping to show the case & its relationships.

… I find this great for understanding the questions that need to be asked in the design of a case from within Business Process Management Studio…”who are the stakeholders”, “what are the case activities”, “which documents can be attached to the case” etc. but from this I could still not immediately grasp what my case looked like and the relationship between the artefacts. Read the full article here.

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Adaptive Case Management (ACM) Webcast with Bruce Silver on-demand

November 20, 2013 Leave a comment

Thank you for attending Oracle’s live webcast “An Analyst’s Take on Business-Driven Business Process Management for Case Management” featuring leading Business Process Management Industry Analyst Bruce Silver.

To view the webcast on-demand click here.

Where do you stand in reaching Business Process Management maturity? And how do you compare with your competitors? It used to be difficult to find out, but not anymore.
Take this quick and easy online Business Process Management maturity assessment to receive your complimentary, customized report that breaks down your Business Process Management maturity in domains such as business strategy, architecture, and governance. Click here to take your Oracle Business Process Management Assessment today.

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