Quick tips on Case Management audit events by Vikram Bailur

Adaptive Case Management has rich APIs to retrieve the events that transpired within a case instance. Here is an example of using case events and some important tips. This information applies to Oracle BPM 11g and 12c.

Create a java class with a main method to retrieve the case audit events

Some key tips:

1. Passing a null value for TEventType will retrieve all the case events just like the default view on the case workspace. Passing a specific value retrieves only those specific event types – see the API for more details.

2. Make sure the pageNum and pageSize are in the correct position when calling the method – it will not retrieve any values if they are wrong.

3. Using additionalCaseEventInfo.add(ICaseConstants.CaseEventInfo.taskInfo); will work only for Case activities that are Human Tasks (does not work on BPMN or custom case activities). This retrieves an oracle.bpm.casemgmt.task.model.TaskInfo object that will retrieve all the details on the task including task assignees (see oracle.bpm.casemgmt.task.model.Task API for more details). Read the complete article here.

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Process Cloud Application Player by Andrejus Baranovskis

With Oracle Process Cloud you can forget these days when you was waiting long to deploy BPM process and test Human Task UI. No need to wait anymore, in Oracle Process Cloud you could use Application Player feature, this allows to run the process and test Human Task UI almost instantly.
To demonstrate Application Player functionality, I have implemented basic process of Data Entry for the Claim Handling:

This process is using Web Form in the Start activity to capture data, human activity Claim Expense Review allows to review entered data, before submitting it:

This is how Web Form UI design looks like: Read the complete article here.

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Process Cloud Service – Reusable Subprocesses by Niall Commiskey

Simple scenario here –
Process A calling process B.
B has a human task –

I now validate the application –

Let’s look at the implementation of the Call activity –
Note: no processes in the dropdown list –

Reusable Subprocesses

So what’s needed here is a reusable sun-process.

This is a process with a "None" start activity.

Here is mine – as you can see, I have added an Approval task.

Read the complete article here.

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Process Cloud Service – Consuming ADF BC REST Service in Web Form by Andrejus Baranovskis

With the introduction of Oracle Process Cloud Service (https://cloud.oracle.com/process) there is an option to run your business process in the cloud. You can implement very similar things as it is possible with BPM 12c in JDeveloper, but only in the cloud. There is no option to implement human task UI with ADF, it must be done with Web Forms (light UI forms implementation framework). This is disadvantage, as it will require to externalise complex business logic and access data collections through REST calls, instead of processing it locally in ADF extension. However, this is how it is implemented currently in the BPM cloud version.
This is how it looks – Web Form editor in Process Cloud Service:

You have an option to select specific types from component palette. There are such types as money, email, phone, text. Components are provided with built in validation, checks for valid email address, etc. User who implements a form, needs to drag and drop components one by one (generally it works OK, but sometimes may get stuck and page refresh will be required). Properties section is available to enter details for the selected component.
Cool part about it – we can define business logic rules. For example, to show/hide customer field based on trip type, etc. One of the rules below, shows how REST service can be called inline and REST response is applied for drop-down field. This is pretty simple to fetch data from external REST service and use it for the Web Form component. Just invoke REST service and assign collection to the component supporting array of data: Read the complete article here.

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Process Cloud Service –> Process A calling Process B via Send/Receive by Niall Commiskey

Another simple scenario, leading on from the last post.
I have now added process C to my application –
It does a security check on my order –

Now I call this from ProcessA using Send and Receive activities.

Send configuration –

Receive configuration –

BTW. Here is a list of the valid types –

I do the necessary data associations and then deploy/test –
I then check for completed instances in the Tracking tab.

Here I see 2 instances, one for A and one for C.
Remember, we do not see a separate instance for B as it is being leveraged as a reusable process.
To quote the docs –
The call activity lets you call a reusable process from within the current process. The
process being called becomes a child process of the calling process. When calling a
reusable process, the call activity of the parent process waits until the child process
completes before continuing.

I check the audit trail for ProcessA –Read the complete article here.

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Process Cloud Service – SOAP Web Service Integration by Andrejus Baranovskis

Oracle Process Cloud (https://cloud.oracle.com/process) allows to invoke SOAP services, along with REST services. You can define a library of SOAP services in Oracle Process Cloud application and use them within the process. This helps to integrate with business logic running on premise.
I have implemented regular SOAP service in ADF BC, just to test how it works to invoke it from Process Cloud:

SOAP service method accepts employee ID and checks the status. ADF BC application is deployed on standalone WLS. Make sure to select correct deployment profile, when deploying ADF BC with SOAP on standalone server, otherwise SOAP service reference will be missing in deployed application. You should use ADF BC service deployment profile:

Once SOAP service is deployed, you can access WSDL file through Enterprise Manager. Oracle Process Cloud currently doesn’t support direct SOAP references, instead you must provide WSDL file copy for Web Service registration: Read the complete article here.

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Approaching Digital Transformation the Right Way: Business Process Automation in the Cloud by Mala Ramakrishnan

At today’s speed of business, the need to bridge the gap between new ideas and their execution is increasing. The cloud has provided bridges for apps and data. And now, as Oracle’s Mala Ramakrishnan tells IDN, the cloud is delivering the latest bridge – a new business process automation platform to let companies cope with frequent, even ad hoc, changes – and drive faster innovation

Businesses today are operating in a world of disrupt or be disrupted.

Today, businesses face many challenges arising from digital transformation.  Often, the push to tackle these challenges – and the opportunities they present – puts a heavy load on IT staff and budgets.

Omnipresent smart devices have transformed the world.  The customer is king.  Users have come to expect immediate responsiveness and a superior customer experience, and every human interaction is expected to be mobile-enabled.

Everyone has an email address and a social profile, and the average person entering the workforce is very tech savvy. Business users rely heavily on spreadsheets, documents, and email to perform a significant amount of work, a lot of which are very repetitive processes that lack visibility and audit trails.

On top of all this, the cloud has lowered the barrier to entry for adopting new technologies that can accelerate how companies keep up with this rapid pace of change.

With these new dynamics, the nature of business process applications has become more fluid. Business applications are more ad hoc, frequently changing, and involve a lot more customization by IT. Digital disruption has brought about small-scale frequent change process applications that add to the IT backlog. It overwhelms IT, taking them away from their core tasks and frustrates the business user who would like to see immediate results, but is dependent on the backlog.

Traditionally, IT has been heavily optimized to develop and manage long-running durable applications with evolutionary change. Read the complete article here.

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Real-World Realities and Implications of Business Process Management in the Cloud

BPM offers innumerable benefits. Yet it is not without its own unique set of challenges—challenges that can result in failed projects. Promises in cloud technology offer a new set of reasons to believe in the power of BPM to change processes and businesses for the better though. In just a few years, the cloud has firmly established itself as a sustainable option for many aspects of IT previously managed solely in-house and on premise. Now all sorts of applications and solutions can be housed in and managed from the cloud, making the idea of managing processes there viable too.
Top of Mind Challenges
While the cloud’s promise of ease of use is enticing, there are a number of challenges that will need to be addressed. One key cloud challenge pertains to the “mess of many.”  Having an HR system on premise and another complimentary system in the cloud could double process problems. In some scenarios, it may be better to pick on premise or the cloud rather than both. While in other scenarios, the most viable option may be a hybrid approach. Determining when and how to leverage existing investments, while taking advantage of the cloud, will require a strong organizational cloud strategy.
With an increased level of deployment of technology without IT involvement in the cloud, there will be a renewed focus on governance. Cloud systems are also more vulnerable to third-party intrusion, so security is a key area for evaluation. Finally, the cloud also requires easier ways to collaborate with people and systems across the globe while also requiring clearly-defined service provider service level agreements.

Top Benefits of Cloud-Based BPM

• Cloud economics and easy provisioning let business try technologies with little investment
• Reduces time to prepare BPM systems from months to days, reducing expenses significantly
• Enables intra- and inter-organizational process collaboration with a “borderless” environment that supports teams, partners and processes scattered across the globe
• Centralizes standards, architecture and assets that can be leveraged across the organization.

Read the complete article here.

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