Humantask Assignment: Names and Expressions Assignment via Rules By Marcel van de Glind

Screenshot12This blog post is part of a series of posts about humantask assignment. You can find the starting point of this series by following the next link. In this post I will give an example of task assignment by Names And Expressions using Oracle Business Rules. I will use the same BPM process as in most of the other posts in this series.
Read the complete article here.

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BPM 11g Timeout Heuristics by Niall Commiskey

Here are some basic heuristics to defensively deal with timeouts in your BPM processes.
The basic rule is – follow the hierarchy
JTA Timeout > BPM EJB Transaction Timeout > resource timeout
We can look at this as referring to the 3 different technical levels involved –

JTA Timeout – set at weblogic engine, this is the Java Transaction timeout. You want to avoid this ever happening. It can be set at weblogic domain level (JTA tab) via the weblogic console – By default this is set to 30 seconds. You will have to increase this, as the BPM EJB Tx Timeout is set, per default, to 300 seconds.

BPM EJB Transaction Timeout – set at BPM engine level. These BPMXXX EJBs are listed under deployments in the weblogic console (Deployments –> soa-infra – EJBs) and the Tx Timeout can be set there.

Resource Timeout – e.g. the web service your BPM process is calling –

Each resource may be unique from this perspective, so it may not be a case of one size fits all. Some research may be needed here to work out what one could term the “normal” response time. You want to avoid inefficient use of the BPM engine – i.e. the engine waiting too long for a response from a service, be it a web service or a DB adapter service. My rule of thumb – add 30% to the "normal" time.
Read the complete article here.

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Implementing deadline functionality with Oracle Adaptive Case Management by Léon Smiers

Oracle released Adaptive Case Management (ACM) in 2013 as part of the BPM stack. One of the functionality we needed in a project recently, was the handling of deadlines in the context of a case. There is (currently) no out-of-the-box solution to, for example, escalate or reassign a case when a specific deadline has expired. In this blog we describe how this functionality can be created with the out-of-the-box functionality of Oracle Case Management.

Dealing with deadlines
Consider the situation that a case needs to be automatically transferred from an employee to a supervisor after 24 hours and from the supervisor to the manager after 48 hours. Of course, when a case is closed while the deadline has not expired yet, the timer keeping track of the deadline should be terminated.
A solution to this use case would be to implement an interaction between thet case manager and a dedicated timer process as depicted in Figure 1. In this figure the Case Manager initiates the timer process. When the timer expires (e.g. the first 24 hours), the data associations are updated and an internal case event is thrown to give control back to the case manager. The case manager analyses the incoming data, performs some tasks and eventually re-launches the timer process to wait for the next 24 hours.
Figure 1: Timers expires after 24 hours after which a new deadline check is started
The other scenario is depicted in Figure 2. Here the timer process is stopped by the case because the case has ended before the deadlines expires. Read the complete article here.

 

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BPM update adds Case Management Web Interface and REST APIs by Mark Nelson

Oracle has just released BPM 11.1.1.7 Bundle Patch 3 which adds the out of the box web interface for Advanced Case Management and REST APIs for working with BPM.

The patch is available from Oracle Support, it is patch number 18072286.

The Case Management interface looks a bit like this:
acm

And here is an example of using the REST API.  You can call the REST URL (GET) http://yourserver:port/bpm/services/rest/application.wadl to get details of the available services:
Read the complete article here.

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SOA Suite 12c launch events by IPT 27th of August in Bern & 28th of August in Zürich – Switzerland

SOA Suite 12c expands Oracle‘s leadership to be the most unified and comprehensive solution for simplifying cloud, mobile, and IoT Integration. Experience those new imagefeatures of SOA Suite 12c & at our launch event in 2014 hosted by IPT an Oracle Specialized Partner.

The IPT SOA Suite 12c Summits takes place on August 27th in Bern and August 28th in Zürich. For details please visit the IPT Bern & IPT Zürich registration page here.

Additional local SOA Suite 12c & BPM Suite 12c launch events by Oracle partners are posted here.

Additional resources for Oracle Customers:

imageAdditional resources for Oracle Partners:

SOA & BPM Partner Community

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ACM training material

At our SOA Community Workspace (SOA Community membership required) you can download the Adaptive Case Management training material from the Malta Community Forum: ACM bootcamp 02.2014. The material does not include the software image.

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Mobile BPM is Not An Option. It’s a Necessity by Brandon Dean

Mobile BPM will play an increasingly important role in the relationship between businesses, customers and external partners. Consumers wantmobile apps. As a group they download more than 11,000 iPhone apps, send 168 million emails and make 700,000 Facebook posts—in one minute. Businesses need to make sure apps align with their business processes.
Mobile apps require new architectural patterns and must support differing devices. Let’s take a quick look at some integration and data type technologies, and Oracle products that form a cohesive mobile solution.

TECHNOLOGY DEFINITIONS

  1. SOAP (“Simple Object Access Protocol”) — This is the workhorse of existing SOA infrastructures and can be a single solution to heterogeneous interconnectivity issues.  SOAP defines a standard communication protocol specification for XML-based message exchange.  It can use various transport protocols such as HTTP, SMTP and JMS.  It requires far less plumbing than REST for things like transactions, security, coordination, addressing, and trust.  However, change control can be problematic due to the complexity of SOAP interfaces.   Even though these features add weight to SOAP, it is highly useful when publishing an interface to the outside world because of the formal contract that it utilizes.
  2. XML ("Extensible Markup Language")—This is the request / response format within SOAP interfaces. It’s benefit is that it’s both human-readable and machine-readable.  Even though it’s verbose and harder to change it has a formal structure and can validate content.
  3. REST (“Representational State Transfer”) — simple, lightweight and stateless.  It can return multiple data types and has bandwidth advantages over SOAP

Read the complete article here.

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SOA Suite 12c launch event by C2B2 September 12th in the UK

SOA Suite 12c expands Oracle‘s leadership to be the most unified and comprehensive solution for simplifying cloud, mobile, and IoT Integration. Experience those new features of SOA Suite 12c & at our launch event in 2014 hosted by C2B2 an Oracle Specialized Partner.

The C2B2 SOA Suite 12c Summit takes place on September 12th in London, UK. For details please visit the C2B2 registration page here.

image Additional local SOA Suite 12c & BPM Suite 12c launch events by Oracle partners are posted here.

Additional resources for Oracle Customers:

imageAdditional resources for Oracle Partners:

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Technorati Tags: C2B2,marketing,SOA Suite 12c,BPM Suite 12c,launch event,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

Oracle BPM Goes Mobile Demonstration

  • The BPM Workspace mobile application is now available – iTunes
  • You can approve, reject, assign and delegate tasks, perform bulk operations, view and edit task details, and add comments and attachments. You can add attachments from your device or use its built in camera to take a photo and attach it to a task.
  • The ability to continue to work offline is supported for when your device is disconnected. Task updates are automatically synchronized with the server as soon as it becomes available.
  • Demonstration Video – YouTube BPMMobile.pptx (At our SOA Community WorkspaceSOA Community membership required)
  • Demo Instructions  BPM Demo iPad.doc (At our SOA Community WorkspaceSOA Community membership required)
  • Server Requirement: PS6BP (patch number 18072286)
  • Device Requirement: This app is currently certified for iOS7 and not compatible with older versions. Not officially certified for iPad mini, but it should work

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IDC Releases the MarketScape Worldwide Business Process Platforms Vendor Assessment 2014 report

This IDC MarketScape focuses on 10 choices for business process (BP) platforms, which are product suites or portfolios that support the design and runtime environments for business process automation. BP platforms support the most sophisticated requirements of enterprises focused on a variety of initiatives that range from operational excellence to strategic growth through the delivery of innovative digital services.
Oracle is a leader with Oracle BPM Suite 11g
Other leaders include IBM, Tibco, Pegasystems and OpenText

Report Findings

Note: Pegasystems is an important vendor in business process platforms and was invited to participate in our assessment, although we were unable to do a full product evaluation of the company’s current release. For that reason, we marked Pegasystems’ position on the IDC MarketScape graphic in flat gray.
IDC also created another group of leaders called disruptive innovators. These vendors have
products and product strategies that demonstrate innovation leadership by pushing the
envelope of process automation in ways that broaden adoption and change the types of
projects enterprises are able to do. The disruptive innovators, identifiable by their right-most
position in Figure 1, are TIBCO, K2, Bosch Software Innovations, and Bizagi.
IDC classifies the hundreds of features of BP platforms into 13 categories:

  • Discovery and design
  • Process modeling
  • Mobile
  • User interface and standard runtime workspace
  • Work management
  • Task management
  • Social/collaboration environment
  • Case management
  • Search
  • Data access and integration
  • Decision automation
  • Visibility and reporting
  • Life-cycle management

This IDC MarketScape looks at offerings that support midrange to complex deployment patterns.
Complexity is found in many different elements of process automation.

ORACLE SUMMARY
Oracle is a Leader in our IDC MarketScape for BP platforms. Its product balances between traditional
BPM offerings and some of the more disruptive approaches offered by newer entrants in this market.
Where Oracle’s portfolio stands out is in the sophistication of its capabilities to extend the use of BPM
beyond an employee-only focus as well as its mobile capabilities. Customers of Oracle applications are likely candidates to use the BPM features to extend capabilities. Oracle BPM Suite is also successfully used as a standalone platform for custom process automation.
Product capabilities were scored for developer capabilities, business capabilities, overall architecture,
and value per feature delivered. The BP platform vendors are all high-quality offerings, and Oracle
scored at the top of all measures in aggregate. Oracle had top scores for mobile capabilities, process
modeling, work management, and social features. It also had high architecture scores in multiple
categories.

Strengths
Key product strengths include:
-Oracle provides support of mobile devices from within the development environment.
Customers have multiple ways to handle mobile, such as a responsive style of viewing forms
and support of hybrid mobile environments through ADF.
-Oracle has made significant improvements in work management, especially with the
integration of federated identity to extend process participation in processes to nonemployees,
such as business partners and customers.
-With the introduction of case management, Oracle provides a well-rounded portfolio of
products used for business process automation covering most deployment scenarios.

Challenges
Key product challenges include:
-Oracle BPM Suite is dependent on the Oracle stack. To get the richness Oracle showed in its
demo, users are required to implement WebLogic. In addition, BPM Suite 11g requires Oracle
Database. While Oracle offers open source alternatives, such as Glassfish as an application
server and MySQL as a database, its BPM product doesn’t support these alternatives. Non-
Oracle customers will find it challenging to adopt Oracle BPM because of its dependency on
the underlying infrastructure.
-Oracle does not have a BPM cloud offering yet, but it is on Oracle’s road map.
-While an increasing number of elements can be configured onscreen, Oracle is a complex
product portfolio to master. In a market where business stakeholders influence deals, Oracle’s
developer orientation makes it more difficult to sell than other business-focused offerings.

Guidance Summary
Oracle has a strong and comprehensive portfolio of BPM offerings. Oracle is well suited for enterprises
that need to:
-Extend the functionality of packaged applications, particularly those offered by Oracle
-Improve management of end-to-end processes using operational intelligence techniques
-Create reusable business services and composite applications
-Employ a strategic business platform for transformation and business process reengineering initiatives
[Source: IDC MarketScape: Worldwide Business Process Platforms 2014 Vendor Assessment – Maureen Fleming, Jeff Silverstein – April 2014] Get the full report from IDC

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