Oracle BPM 11g: Adaptive Case Management Quick Start Series

January 9, 2014 Leave a comment

This series of videos introduces Adaptive Case Management in Oracle BPM 11g.

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ACM Articles by Mark Foster from the A-Team

January 8, 2014 Leave a comment

Mark Foster from the A-team published a series of ACM articles:

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BPM Suite 11.1.1.7 with Adaptive Case Management (ACM) User Interface available for download

December 31, 2013 1 Comment

imageLate present from Oracle to start in 2014. A new version of BPM Suite 11.1.1..7 with the Adaptive Case Management User Interfaces is available for download. To access the software please login to www.support.oracle.com and search for Patch 17767877: CASE UI IN WORKSPACE

The software is controlled availability. For partners with ACM opportunities we can make the software available. Please contact us via twitter www.twitter.com @soacommunty or raise a support request.

Send us your feedback at www.twitter.com @soacommunty #acm

Following steps are necessary to get it running:

  • Install patch p17014142_111170 via OPatch (for Oracle_SOA1 and oracle_common)
  • Install patch p17767877_111171 via OPatch (for Oracle_SOA1, oracle_common and JDev)
  • Install patch p14526899_1036 via Smart Update Utility
  • Install patch p14791221_1036 via Smart Update Utility

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Case management supporting re-landscaping by Leon Smiers

December 29, 2013 Leave a comment

There are a lot of informal end-to-end processes in organizations. These end-to-end processes are usually supported by scattered applications, email, spreadsheets and a lot of goodwill of the personnel involved. When compliance, regulations and/or customer demands are imposed on an organization, these end-to-end processes do not have the ability to comply with new demands due to lack of support from the current application landscape. In the financial, public and utilities market organizations are re-landscaping their existing application portfolio due to these higher compliance, regulations and customer demands. This often is not a huge  transformation program, with a roadmap spanning over years.

Case management can help cross the bridge from the current landscape towards a landscape aimed at delivering these higher demands.

Let’s explain this with the process of complaints. This functionality is needed in any market where customer contact is present, and where due to increasing compliance and customer demands the bar needs to be raised to deliver better quality, such as delivering an answer within a given timeframe. Read the full article here.

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Webcast: An Analyst’s Take on Business-Driven BPM for Case Management – Replay

December 28, 2013 Leave a comment

Join Bruce Silver, BPM Industry Analyst, to learn how case management and support for unstructured processes can help your organization better serve your customers.
In this webcast, Bruce will discuss what the term business-driven means and how case management and support for unstructured processes help organizations better serve their customers.
Join this webcast and learn about:

  • Oracle Business Process Management Suite and how it enables business managers and analysts to easily design and manage process
  • The capabilities that make Oracle’s BPM solution more business-driven, flexible, and agile
  • The addition of adaptive case management and how it now enables users to manage unstructured processes, covering all possible process usage patterns and scenarios

Presenters:

  • Bruce Silver, BPM Industry Analyst and Author
  • Ajay Khanna, Director, Product Marketing, Oracle

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Case Management In-Depth: Cases & Case Activities Part 2 – Case Rules by Mark Foster

November 21, 2013 Leave a comment

In the previous blog entry we started to look at case artefacts, specifically case activities and how we should design these at the correct level of granularity.

In this entry we’ll look at case rules, the “glue” that connects case artefacts together at the level of the case.

Case Artefacts & Case Rules

As of PS6, the design-time for Case Management inside Business Process Management Studio has no “holistic” view of the case and its artefacts, however this is planned for a future release. In the absence of this I’ve been trying to understand how it would be possible to visualize everything that makes up a case and how these things are interrelated.

A Mind Mapping Approach

My colleagues Prasen Palvankar & Ravi Rangaswamy came up with a neat use of mind-mapping to show the case & its relationships.

… I find this great for understanding the questions that need to be asked in the design of a case from within Business Process Management Studio…”who are the stakeholders”, “what are the case activities”, “which documents can be attached to the case” etc. but from this I could still not immediately grasp what my case looked like and the relationship between the artefacts. Read the full article here.

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Adaptive Case Management (ACM) Webcast with Bruce Silver on-demand

November 20, 2013 Leave a comment

Thank you for attending Oracle’s live webcast “An Analyst’s Take on Business-Driven Business Process Management for Case Management” featuring leading Business Process Management Industry Analyst Bruce Silver.

To view the webcast on-demand click here.

Where do you stand in reaching Business Process Management maturity? And how do you compare with your competitors? It used to be difficult to find out, but not anymore.
Take this quick and easy online Business Process Management maturity assessment to receive your complimentary, customized report that breaks down your Business Process Management maturity in domains such as business strategy, architecture, and governance. Click here to take your Oracle Business Process Management Assessment today.

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Adaptive Case Management Webcast November 25, 2013

November 17, 2013 Leave a comment

 clip_image002@ 15:00 (UTC/GMT +1 Hour) 90 Minutes Register Now!

Who should attend?

  • SOA/Java implementers
  • Oracle Workflow implementers
  • EAI and BPM consultants
  • ERP Practitioners
  • Industry Solution Architects

With BPM processes that are well defined, the business can track and manage processes that require action according to a strictly defined process. However, some processes are not defined ahead of time and instead require a knowledge worker to take a path according to what happens as the case evolves. For this Adaptive Case Management is needed.

In this eSeminar you will learn how Adaptive Case Management from Oracle will help your customers manage these unstructured processes and provide a richer experience to their knowledge workers and consumers. Integrated with Oracle Real-Time Decisions, Adaptive Case Management helps users make better informed decisions to solve uncommon issues with high confidence. With the additional Adaptive Case Management support, Oracle BPM Suite covers the process patterns and usage scenarios that enterprises need today and in the future.

Register Now!

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Case Management In-Depth: Stakeholders & Permissions by Mark Foster

October 28, 2013 Leave a comment

We’ve seen in the previous 3 posts in this series what Case Management is, how it can be configured in BPM Studio and its lifecycle.

I now want to go into some more depth with specific areas such as:.

  • Stakeholders & Permissions
  • Case Activities
  • Case Rules
  • etc.

In the process of designing a Case Management solution it is important to know what approach to take, what questions to ask and based on the answers to these questions, how to implement. I’ll start with Stakeholders & Permissions.

Stakeholders

The users that perform actions on case objects, defined at a business level, e.g. “Help Desk Agent”, “Help Desk Supervisor” etc. Read the full article here.

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Case Management In-Depth: Cases & Case Activities Part 1 – Activity Scope by Mark Foster

October 26, 2013 Leave a comment

In the previous blog entry we looked at stakeholders and permissions, i.e. how we control interaction with the case and its artefacts.

In this entry we’ll look at case activities, specifically how we decide their scope, in the next part we’ll look at how these activities relate to the over-arching case and how we can effectively visualize the relationship between the case and its activities.

Case Activities

As mentioned in an earlier blog entry, case activities can be created from:

  • BPM processes
  • Human Tasks
  • Custom (Java Code)

It is pretty obvious that we would use custom case activities when either:

  • we already have existing code that we would like to form part of a case
  • we cannot provide the necessary functionality with a BPM process or simple Human Task

However, how do we determine what our BPM process as a case activity contains? What level of granularity?

Take the following simple BPM process Read the full article here.

CMPS6_5_03

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