Introducing Oracle BPM 12c with Meera Srinivasan

Listen to Meera Srinivasan, Director, Product Management as she talks about the features of Oracle Business Process Management 12c. For videos on upgrading to BPM 12c see the Oracle BPM 12c playlist.
Copyright © 2014 Oracle and/or its affiliates. Oracle® is a registered trademark of Oracle and/or its affiliates. All rights reserved. Oracle disclaims any warranties or representations as to the accuracy or completeness of this recording, demonstration, and/or written materials (the "Materials"). The Materials are provided "as is" without any warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement. Watch the video here.

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BPM Suite 12c partner resource kit

Technical resources

Partner resources

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New release of Solution Accelerators now available on OTN By Cesare Rotundo

The new release of Solution (aka: Process) Accelerators is now available on OTN. This new release has been focused on improving existing accelerators with most customer demand while adding a new accelerator to the catalog which showcases Adaptive Case Management (ACM): Complaints Management.
Complaints management has become a strategic focus area in many industries where customer service is the top priority. It has impacts on customer satisfaction and retention, and may involve compliance penalties. However, processes and solutions that support employees dealing with complaints are ad-hoc, custom, and fraught with manual steps and paper.
The Complaints Management Accelerator, built using the best BPM, ACM, and Content platform available today, enables effective and efficient customer complaints resolution. Using ACM we have organized the complaints settlement process across four phases: Filing, Review, Investigation, and Resolution, while enabling churn likelihood control via R-generated indexes. The Complaints Management accelerator thus enables knowledge workers to choose the best actions leading to efficient complaint resolution, also taking into account unscheduled events such as the receipt of a new document from the customer.
Customers can quickly input their products, complaints types, and other data specific to them using out-of-the-box Administrator UIs, and refine the resolution processes and cases configured in the Accelerator according to their requirements, exploiting ACM’s model to flexibly fit their needs and exceed customer expectations.
Other accelerators have also been improved, including:

  • Employee Onboarding has been enhanced to provide WebCenter based imaging to allow compliance documents (I-9, W-4) to be scanned and associated with the onboarding instance for the new hire
  • eForms Management, now with the option to remotely deploy a Citizen eForm for submission
  • Internal Service Requests, now with examples of department-specific approval tasks
  • Finally, Approval Management for Microsoft Excel® (AME), which generalizes the model of performing a complete BPM-driven approval cycle from within Excel, first introduced with the Financial Reports Approval accelerator.

This release continues to include out-of-the-box integration scenarios with Oracle Applications Products, including Siebel, PeopleSoft, and the E-Business Suite. Read the article here.

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BPM Suite 12c ppt presentations

You are consultant and want to get an overview what is new in BPM Suite 12c? Make sure you get the latest BPM Suite 12c presentations at our SOA Community Workspace (SOA Community membership required)

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Case Management API by Koen van Dijk

Case Management is a new addition to Oracle BPM in release 11.1.1.1.7 (PS6). This new release contains the Case Management engine, see blog Léon at  http://leonsmiers.blogspot.nl/ for more details.  However, currently this release does not contain a case portal. The case management API’s, just like the already existing Oracle BPM API’s, help in developing a portal page with relative ease. This blog will use some real life examples from the EURent casemanagement application and portal application developed by Oracle.

The Oracle BPM Case Management API is a Java Based API that enables developers to programmatically access the new Case Management functionalities. It is an elaborate API that can access all the functionalities of Oracle Case Management. I will describe two of those functionalities in this blog: retrieving case data as DOM (http://www.w3.org/DOM/) and attaching a document to a case.

Libraries

First of all when creating a Case Management project you will need to attach the following libraries:

These contain all the classes that are in the Case Management API.

Service client

To do anything with the BPM CaseManagement API in general it is necessary to create a CaseManagementServiceClient Object. The Case Management service client is the central piece of the Case Management API. It can be used to retrieve two different types of services. The first is the case stream service and the case service. The case stream service contains functionality to upload and download documents to and from a case. The second one is the CaseService. This service contains all the other functionality acting upon a case including but not limited to: Read the complete article here.

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Process Accelerators for BPM Suite

This page contains documentation and installation downloads for the latest Oracle Process

Accelerators version (11.1.1.7.1)

Product / File Description

File Size

Download

Documentation

28 MB

OraclePADocumentation111171.zip

Installation

665 MB

OraclePA111171.zip

Oracle Process Accelerators version (11.1.1.7.1) run on Oracle Business Process Management Suite 11.1.1.7. Please refer to the Installation Guide for the complete set of prerequisites

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Humantask Assignment: Names and Expressions Assignment via Rules By Marcel van de Glind

Screenshot12This blog post is part of a series of posts about humantask assignment. You can find the starting point of this series by following the next link. In this post I will give an example of task assignment by Names And Expressions using Oracle Business Rules. I will use the same BPM process as in most of the other posts in this series.
Read the complete article here.

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BPM 11g Timeout Heuristics by Niall Commiskey

Here are some basic heuristics to defensively deal with timeouts in your BPM processes.
The basic rule is – follow the hierarchy
JTA Timeout > BPM EJB Transaction Timeout > resource timeout
We can look at this as referring to the 3 different technical levels involved –

JTA Timeout – set at weblogic engine, this is the Java Transaction timeout. You want to avoid this ever happening. It can be set at weblogic domain level (JTA tab) via the weblogic console – By default this is set to 30 seconds. You will have to increase this, as the BPM EJB Tx Timeout is set, per default, to 300 seconds.

BPM EJB Transaction Timeout – set at BPM engine level. These BPMXXX EJBs are listed under deployments in the weblogic console (Deployments –> soa-infra – EJBs) and the Tx Timeout can be set there.

Resource Timeout – e.g. the web service your BPM process is calling –

Each resource may be unique from this perspective, so it may not be a case of one size fits all. Some research may be needed here to work out what one could term the “normal” response time. You want to avoid inefficient use of the BPM engine – i.e. the engine waiting too long for a response from a service, be it a web service or a DB adapter service. My rule of thumb – add 30% to the "normal" time.
Read the complete article here.

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IDC Releases the MarketScape Worldwide Business Process Platforms Vendor Assessment 2014 report

This IDC MarketScape focuses on 10 choices for business process (BP) platforms, which are product suites or portfolios that support the design and runtime environments for business process automation. BP platforms support the most sophisticated requirements of enterprises focused on a variety of initiatives that range from operational excellence to strategic growth through the delivery of innovative digital services.
Oracle is a leader with Oracle BPM Suite 11g
Other leaders include IBM, Tibco, Pegasystems and OpenText

Report Findings

Note: Pegasystems is an important vendor in business process platforms and was invited to participate in our assessment, although we were unable to do a full product evaluation of the company’s current release. For that reason, we marked Pegasystems’ position on the IDC MarketScape graphic in flat gray.
IDC also created another group of leaders called disruptive innovators. These vendors have
products and product strategies that demonstrate innovation leadership by pushing the
envelope of process automation in ways that broaden adoption and change the types of
projects enterprises are able to do. The disruptive innovators, identifiable by their right-most
position in Figure 1, are TIBCO, K2, Bosch Software Innovations, and Bizagi.
IDC classifies the hundreds of features of BP platforms into 13 categories:

  • Discovery and design
  • Process modeling
  • Mobile
  • User interface and standard runtime workspace
  • Work management
  • Task management
  • Social/collaboration environment
  • Case management
  • Search
  • Data access and integration
  • Decision automation
  • Visibility and reporting
  • Life-cycle management

This IDC MarketScape looks at offerings that support midrange to complex deployment patterns.
Complexity is found in many different elements of process automation.

ORACLE SUMMARY
Oracle is a Leader in our IDC MarketScape for BP platforms. Its product balances between traditional
BPM offerings and some of the more disruptive approaches offered by newer entrants in this market.
Where Oracle’s portfolio stands out is in the sophistication of its capabilities to extend the use of BPM
beyond an employee-only focus as well as its mobile capabilities. Customers of Oracle applications are likely candidates to use the BPM features to extend capabilities. Oracle BPM Suite is also successfully used as a standalone platform for custom process automation.
Product capabilities were scored for developer capabilities, business capabilities, overall architecture,
and value per feature delivered. The BP platform vendors are all high-quality offerings, and Oracle
scored at the top of all measures in aggregate. Oracle had top scores for mobile capabilities, process
modeling, work management, and social features. It also had high architecture scores in multiple
categories.

Strengths
Key product strengths include:
-Oracle provides support of mobile devices from within the development environment.
Customers have multiple ways to handle mobile, such as a responsive style of viewing forms
and support of hybrid mobile environments through ADF.
-Oracle has made significant improvements in work management, especially with the
integration of federated identity to extend process participation in processes to nonemployees,
such as business partners and customers.
-With the introduction of case management, Oracle provides a well-rounded portfolio of
products used for business process automation covering most deployment scenarios.

Challenges
Key product challenges include:
-Oracle BPM Suite is dependent on the Oracle stack. To get the richness Oracle showed in its
demo, users are required to implement WebLogic. In addition, BPM Suite 11g requires Oracle
Database. While Oracle offers open source alternatives, such as Glassfish as an application
server and MySQL as a database, its BPM product doesn’t support these alternatives. Non-
Oracle customers will find it challenging to adopt Oracle BPM because of its dependency on
the underlying infrastructure.
-Oracle does not have a BPM cloud offering yet, but it is on Oracle’s road map.
-While an increasing number of elements can be configured onscreen, Oracle is a complex
product portfolio to master. In a market where business stakeholders influence deals, Oracle’s
developer orientation makes it more difficult to sell than other business-focused offerings.

Guidance Summary
Oracle has a strong and comprehensive portfolio of BPM offerings. Oracle is well suited for enterprises
that need to:
-Extend the functionality of packaged applications, particularly those offered by Oracle
-Improve management of end-to-end processes using operational intelligence techniques
-Create reusable business services and composite applications
-Employ a strategic business platform for transformation and business process reengineering initiatives
[Source: IDC MarketScape: Worldwide Business Process Platforms 2014 Vendor Assessment – Maureen Fleming, Jeff Silverstein – April 2014] Get the full report from IDC

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Adaptive Case Management – SOA & BPM Bundle Patch 11.1.1.7.3 Now Available

This patch includes the Adaptive Case Management UI – patch #18072286 – Download (via Oracle support)

  • With this patch the ACM UI is now available without needing the controlled patch
  • If you have already applied the ACM patch (17767877),  this will be rolled back automatically when you apply the BP3 patch
  • This patch also makes available the REST API (URI  /bpm/services/rest/application.wadl)

Please let us know if you work on an ACM opportunity / project!

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