Social BPM: Finding the business value behind the buzzword
April 17, 2014 Leave a comment
There is a debate over the meaning of the term "social BPM," as well as its role in the enterprise. Some say it is simply a new feature in vendor offerings. Others claim it is a business strategy, bringing people into more efficient conversation while consolidating social data for future analysis. As with any new buzzword, CIOs and architects will have to cut through the hype in order to determine whether or not social BPM — and its accompanying technology suites — really coincides with their business strategy.
There is real value to be gained from pairing social technologies with business process management, but only once the abstraction of "social BPM" is grounded in some concrete examples. Social tools can be used to organize and consolidate previously unstructured collaboration methods, such as instant messages. This framework for social collaboration can enhance both customer relationships and internal decision-making, according to BPM experts Malcolm Ross and Ajay Khanna. They bring the term "social BPM" into sharper focus and explain the business problems that might benefit from social solutions.
Social BPM by example
Social BPM is best defined through real-world scenarios. Take Amazon. When buyers shop on its website, their decisions are often influenced by product reviews, said Ross, product marketing vice president for Appian Software, a developer of business management tools. To him, social BPM is an opportunity for the enterprise to take advantage of the same resources that social provides the consumer market. "I don’t think it’s that great a leap to see that the same commentary can also enhance our decisioning inside the enterprise," he said. Read the complete article here.
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Insurance Claims Management: ICM is the first accelerator to showcase the Adaptive Case Management (ACM) functionality in Oracle BPM. ACM is a great fit for claims business scenarios, since every claim is different: knowledge workers typically use their judgment to select and perform the best action at any given point in time, and may change the claim processing sequence. The ICM model can be applied to many other business processes in different industries, since it’s based on a business scenario (car insurance) easy to understand, yet functionally rich: a real-life ACM solution with extensible UI and business rules. 
List of Samples:
For all Oracle BPM & Case Management users a new User Interface is available (see SOA Community Blog). Below I describe briefly how to install it on a BPM 11.1.1.7 environment.
An MDN (Message Disposition Notification) is a transmission level acknowledgment used in the AS2 standard, so that the sender knows that the receiver successfully acquired the message in a B2B scenario. B2B (Business to Business) is an integration term used to describe the sending and receiving of business messages between business partners. When the business messages are being sent over the internet via HTTP or SMTP, it is critical to business operators to know that the messages were transmitted successfully to the right party. In order to give assurance to the business operators, specific B2B transmission standards have been developed. We call these standards "Message Exchange Standards".
The 
PaaS Community Blog 