OIC Integration: ServiceNow and Twilio Integration for Voice and SMS Notifications by Arpit Narula

Overview

The OIC REST Service built to integrate ServiceNow and Twilio in same flow enables automated ServiceNow incident creation and notification to support engineer about the same incident via Voice call and SMS instantaneously. With this OIC service in place, the support teams can be engaged almost immediately for any issue. This integration can be an enabler in implementing a shift from on-desk support to on-call support for priority incidents. As the interface to this service is REST API based, it can be plugged into any application/database/scripting language that supports a REST call.

Approach

To implement this service in OIC, we need to have a ServiceNow account and Twilio subscription. We also need to make several configurations in Twilio, like the number that will initiate outbound call, message to be relayed and certain security settings (I have detailed those in next sections). OIC DVMs hold the information on which support engineer to be called and their contact info. Once we have these setups in place, we can simply deploy this service on any OIC instance.

Twilio Configurations

I used a trail Twilio subscription to do this POC. Once you login into Twilio account, perform the following: Read the complete article here

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Slack Adapter for OIC by Daniel Martins Teixeira

The Slack adapter for Oracle Integration Cloud was released recently and delivers an easy way of Integrating with Slack.

Slack and other platforms with similar capabilities changed the way we work, and the way we interact with our colleagues. The boost in productivity and collaboration with these types of platforms is incredible. Slack is also a verb nowadays (let me slack you), that alone is enough to show its impact!

Slack Adapter Capabilities

The Slack Adapter offers outbound integration with Slack on the Oracle Integration platform. You can create outbound integrations that invoke the Slack application so you can manage channels, invite users, get profile information, manage chat and groups, upload files, and perform search operations.

More details on the documentation page.

Use Cases

The first use case that comes to mind is about notifications – Traditionally a notification is an email – but instead of relying on an email, you can publish those notifications into a dedicated channel, or tag the proper team/individual. This will allow a transparent handling and collaboration of all notifications!

Let’s now think on Sales Orders – When a new order/opportunity is created in the CRM system you can create a new slack channel with all team members, or you can tag someone that has a particular task waiting to be fulfilled for example. Read the complete article here.

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Oracle Integration Cloud HCM adapter by Ankur Jain

In this article, we are going to discuss the Oracle Integration Cloud HCM adapter, it’s capabilities, and how to create the HCM connection.

Oracle HCM is one of the Out of the Box adapter in Oracle Integration Cloud which enables you to interact with the Human Capital Management (HCM) cloud application. The adapter enables to easily integrate their on-premises or SaaS application with HCM without knowing the complexity involved in the integration.

Useful link

ERP Adapter in Oracle Integration Cloud

Oracle Autonomous Transaction Processing Adapter in OIC

YouTube channel to learn via videos

HCM adapter capabilities

• Supports invoking of business objects using the HCM Data Loader, regardless of how they were created. The HCM Data Loader is a tool for bulk-loading and maintaining data. The data can be from any source.
• Automatically detects the service catalog service WSDL and optional interface catalog URL to use based on the Oracle HCM Cloud hostname while creating a new connection.
• Supports consumption of the Oracle HCM Cloud REST API. This enables the Oracle HCM Cloud Adapter to consume REST services under Oracle HCM Cloud when configured as an invoke connection.
• Inbuilt standard error handling capabilities.
• Dynamically invokes a REST endpoint URL at runtime without any extra invoke connection or REST outbound details.
• Read the complete article here.

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Oracle SOA Suite for Oracle Cloud Infrastructure – PAID", available now on Oracle Marketplace

We are pleased to announce the release of “Oracle SOA Suite for Oracle Cloud Infrastructure – PAID”, available now on Oracle Marketplace. This release complements the already released “Oracle SOA Suite – BYOL” Marketplace offering. Now customers can leverage Universal Credits for running SOA Suite from Marketplace. PAID is the term used to describe. The use of Universal Credits in marketplace.

We have introduced two new Marketplace Listings:

· Oracle SOA Suite for Oracle Cloud Infrastructure (PAID)

· Oracle SOA Suite for Oracle Cloud Infrastructure – with B2B Adapter for EDI (PAID)

What is included?

Both listings include the following service types:

• SOA with Service Bus & B2B Cluster
• MFT Cluster
• BAM

The B2B listing entitles you to additionally leverage the B2B EDI Adapter.

Why are we releasing SOA on Marketplace (PAID)?

There has been a lot of customer demand for running SOA Suite on OCI. This gives our customers a better option for deploying SOA Suite on OCI. Now you can:

• Provision SOA instances using OCI
• Manage instances using OCI
• Scale up/down/in/out using OCI
• Backup/restore using OCI.

And customers can use their Universal Credits to pay for the service and are not required to have an on-premise SOA license.

How does this relate to SOACS?

While SOACS still exists, our strategy is focused on SOA Suite from Marketplace. We expect over time that our SOACS install base will be transitioning to SOA Suite on Marketplace. We plan to enhance the SOA Suite on Marketplace with new capabilities and features, which will not become available with SOACS. New customers wishing to move SOA on OCI  should use the Oracle SOA Suite for Oracle Cloud Infrastructure – PAID. Existing customers can chose to move to SOA on OCI Marketplace if they wish to or continue to use SOACS until contract renewal. At contract renewal, they will need to move to this new offering.

How does this relate to Oracle Integration (OIC)?

OIC is our flagship product for integrations, and should always be our #1 choice. Oracle Integration offers many of the same capabilities as the SOA product suite, and more. For customers already using SOA Suite and/or have business needs that can only be met with the SOA Suite product line, then Oracle SOA Suite on Marketplace is the perfect solution to getting up and running in the Cloud!

For more information on using Oracle SOA Suite on Marketplace in Oracle Cloud Infrastructure, see Documentation.

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OIC June 2020 release UI updates by Niall Commiskey

This release sees the introduction of the Oracle JET based OIC UI. It looks better and has more functionality – what more can I say? Maybe give you some idea of what is now available – For those who want more info, please see my colleague Antony’s blog post here There is also a compelling video from Ankur available here

New Menu Structure

This allows for easier navigation in OIC
Example –

Note: only the menu has been refreshed.

Net, net, the idea here is for you to be able to do your work in OIC,
with the least amount of navigation/clicking around.

Monitoring

New look and feel – read the complete article here.

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Empower your Business Users with Integration Insight by Simone Geib

We are pleased to announce the immediate availability of Integration Insight for Oracle Integration Generation 2.  This is a truly differentiated offering from the Oracle Integration team in the EiPaaS market. Integration Insight is releasing as a new Oracle Integration (OIC) Generation 2 feature and is now available in all data centers worldwide.

Why Integration Insight?

Today’s competitive market demands that stakeholders understand, monitor, and react to rapidly changing conditions. Businesses need flexible, dynamic, and detailed insight – and they need it as it happens.

Collecting, storing, visualizing, and reporting on business metrics in real time has traditionally been a costly undertaking, requiring significant investment of capital and engineering resources. Software is typically developed to meet the unique needs of business applications. In today’s sophisticated enterprise software environment, many businesses use multiple integrated systems, provided by a variety of vendors, further complicating the task of collecting business metrics.

Integration Insight dramatically simplifies the process of modeling and extracting meaningful business metrics to help you understand, monitor, and react quickly to changing demands. Integration Insight has released as a new Oracle Integration (OIC) Generation 2 feature and is available today in the navigation menu of your Integration instance. Learn more about Integration Insight here.

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