An introduction to Oracle Case Management by Leon Smiers

Oracle makes a habit of adding important functionality to minor patch sets. In the recent 11G Release 2 Patch set 6 of Fusion middleware, Oracle has added a milestone in the BPM stack, the Case management functionality. Discussions around this topic had already been going for a while, but finally the first part of it is included in the Fusion Middleware stack.

In this blog I will elaborate its importance and what is contains Since this an important functional addition we will publish more detailed blogs around this topic in the near future.

What functionality is needed for Case Management?
Organizations increasingly need to deal with unstructured processes that Business Process Management Suites are not designed to cope with. Case Management is a way to govern and control these unstructured processes, but Case Management solutions can be challenging to develop.

Developing Case Management around a BPM solution preferably in conjunction with an Enterprise Content Management System solves many of these problems.

What is a case?
A case is a collection of activities that support a specific business objective. Each case has a lifecycle. During that lifecycle there will be a range of activities and requirements; information and content may need to be gathered in a wide range of formats (such as documents, email, minutes, interviews, photos and other data). Throughout there will be process related tasks and actions, human decisions and interventions. At any time in the lifecycle we should be able to have a holistic view of the case, create reports and review audit trails. A case will be subject to organizational policy or procedure, which determines the appropriate outcomes. Read the full article here.

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About Jürgen Kress
As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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