BPM for Customer Experience screencast went live
July 19, 2013 Leave a comment
Customer Experience + Social + Mobile + BPM – what is this hype? Watch our Youtube video to understand why BPM & SOA is the enabler for all of this new hypes!
“Customer Experience” assets as well as other valuable BPM resources:
Transforming Customer Experience: The Convergence of Social, Mobile and Business Process Management – a white paper discussing how BPM enhanced with social, mobile and intelligent analytics helps deliver effective customer experience. - Enhancing the Customer Experience: The Promise of BPM Technology for Retailers – a Solution Brief that showcases customer use cases about the transforming retail industry that has received a decisive boost from multi-channel interactions.
- Finding it Hard to Deliver Right Customer Experience: Think BPM! – a blog that features customer use cases with a focus on the ever transforming retail industry and its – decisive boost from multi-channel interactions.
- From Customer Experience and BPM – From Efficiency to Engagement – a blog encouraging you to join the discussion on how BPM can help deliver optimized back end processes as well as effective customer experience.
For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.
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About Jürgen Kress
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