How we design usable Oracle applications that please users and customers by Mascha van Oosterhout

 

clip_image002Glance, Scan, Commit

That is what people do in order to perform a task.

This task can be to buy a new tv set in a store…

  • Glance: “Wow, see the amount of TV-sets they have on sale here!”
  • Scan: “These 4 are within my price range and they fit into my living room”.
  • Commit: “Let’s have a look at the specifications and the reviews. OK I like this one best, I’ll buy this one”.

…or a task performed by a professional doing his daily work:

  • Glance: “Let’s have a look what happened yesterday and what is urgent for today.”
  • Scan: “I need to take action regarding a few to-do’s and two reports should be ready this afternoon”.
  • Commit: “Let’s find the information necessary for me to decide which one to do first. OK, this one is urgent, because the customer was promised a response with”.

At eProseed we make sure to support the glance, scan, commit behavior when designing and developing a User eXperience for the users of the applications we build. In each phase of the development process we involve users in order to gather as much feedback regarding the usability and the usefulness of the application as possible. By doing this, we make sure that we are on the right track developing a technical feasible, usable, effective and efficient application which fulfills the needs of users and customers.

User Centered Design

We achieve this by taking the following steps:

Analyzing: Who is the user?

  • We find out ‘who is the user?’ and we create personas – user profiles which describe and visualize typical users to ensure that all stakeholders involved in the development process, know we are designing this application for.
  • We analyze the user’s way of working. We create usage scenarios representing the daily tasks users will have to perform with the new application in a daily context.
  • We find out what users expect the new/improved application to do and to support them with. We use several proven evaluation methods to gain this information from all types of users.
  • We check with our developers what technical possibilities are available in order to come up with a feasible UX design.

Discovering & Co-creating: What does the user do/need and where?

  • We involve customers and users at the start of the design process, by observing them doing their daily work and by interviewing them.
  • We find out the context of use: at home, in the office, on the road…
  • We also facilitate co-creation workshops in which we together with the customer/user create solutions to their problems. We even design together with them.

Read the complete article here.

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Technorati Tags: SOA Community,Oracle SOA,Oracle BPM,OPN,Jürgen Kress

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About Jürgen Kress
As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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