Escalate task after expiration time in BPM by Waslley Souza

clip_image001In Oracle BPM 12c, when you have a priority activity that you need to be resolved at a specified time to fulfill your SLA (Service Level Agreement), you can escalate it. Let’s learn how to do it!

As a starting point, I will use the BPM application created here: Creating BPM Process with BPM Composer.

I created three users: peter, bruce and clark. Clark is the manager of Bruce, and Bruce is the manager of peter.

In the process, add a new swimlane and change the role to Process Reviewer.
Add an User Task between Initiator and End Events.

Double-click on User Task and click on Add button near Human Task field.
Name it as EmployeeApprovalHT. Read the complete article here.

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About Jürgen Kress
As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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