PCS 17.1.3 leveraging ICS by Niall Commiskey
April 2, 2017 Leave a comment
Now we have even tighter integration between PCS and ICS. Together they provide us with an unbeatable process and integration platform.
Let’s start with a simple example –
Here is my ICS process – all it does is create an organization in Service Cloud.
Now to PCS – I can "register" my ICS environment in Workspace (Administration – Services).
Now to my process – this is a simple order process. The order comes from an organization.
A confirmation email is sent to the Org email address, once the order has been approved. Read the complete article here.
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