Integrating with Oracle Field Service Cloud using ICS REST adapter by Shreenidhi Raghuram

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Oracle Field Service Cloud (OFSC) helps transform Customer Experience by building efficient field service solutions. It is built on time-based, self-learning, and predictive technology. Oracle Integration Cloud Service (ICS) provides the Oracle Field Service adapter (OFSC adapter) to create inbound and outbound integrations with OFSC. Refer here for OFSC adapter documentation.

The OFSC adapter can be used to create integrations using OFSC as ‘invoke’(outbound into OFSC) and/or ‘trigger’(events flowing from OFSC into ICS). This native OFSC adapter exposes a rich set of operations(for outbound) and events(inbound) for most commonly used business objects. Refer to the below 2 links for the Business Objects and operations/events provided by the OFSC adapter

  • OFSC Invoke operations – link
  • OFSC Trigger events – link

However, OFSC provides a myriad of other REST operations (refer the REST API doc) that can be used to access data stored in Field Service Cloud and integrate with other systems.

This blog will provide details on how the ICS generic REST adapter can be used to build ICS integrations to OFSC.

Using ICS REST adapter with OFSC

The next 3 sections will walk through the REST connection,  Invoke and Trigger configurations required to connect to OFSC using REST adapter. Read the complete article here.

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About Jürgen Kress
As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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