Integrating the Chatbot by Léon Smiers

In this blog we look at the specific aspects of Chatbots and elaborate on its four integration parts. Read our previous blogs in this series: Why Chatbots, Maturity levels and Intelligence.

Chatbots are like any other application; they have a need for integration. In basic form the Chatbot integrates with the Channels, the Intelligence Providing systems, Backend systems  and it offloads Usage information for later improvements and intelligence determination.

All four integration parts have their usage patterns and (non functional) requirements for usage in the Chatbot solution.

Here we go through the details of each integration parts and considerations that need to be made during the design of a Chatbot solution.

Channel integration
Integration with channels firstly is about the job of acting as a funnel for many devices all communicating with the bot engine. As human interaction is a fraction of the speed of the ability for the engine to process the dialogue we need a more contemporary integration model that doesn’t tie up resources such as threads for each stream of interaction such as the models that Kafka and Node.js support. Read the complete article here.

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