The Power of Process Automation: The Linchpin to Digitization and AI Adoption by Daryl Eicher

“How we respond to the opportunities and challenges of the outside world now determines how much the outside world values us.”

– Seth Godin, Linchpin: Are You Indispensable?

The Future of Digital Workforce Automation

I think about the future of work in the intelligent enterprise a lot. I have two brilliant kids just entering the workforce and a bright three year old. I’m always amazed by their creativity, resilience, and engagement in the mashed up real and virtual worlds they were born into. Disruptive technologies such as process automation with RPA and conversational AI offer the hope that my kids will never have to cut and paste across devices, apps, and reports.

Less mechanics, more design, faster time to market. That’s what scales. Orchestrating dynamic interactions among employees, intelligent bots, and robots is the quickest way to build your digital workforce.

In this segment of our podcast series, we discuss how process automation paves the way for AI optimization while providing the governance that financial services, healthcare, public sector, manufacturing, and retail firms need to grow new revenue streams.

Check out the 10 minute podcast here. 

AI and the Enterprise

IDC is forecasting that spending on AI and machine learning will grow from $8B in 2016 to $47B by 2021. Automation, pervasive integration, machine learning, and AI technologies are so ubiquitous that more than 68 percent of us trust and leverage these powerful technologies without knowing it. What began as consumer focused selling and investing is entering the enterprise, and transformation leaders need to know how to employ these and related disruptive technologies to grow share of wallet and reach new markets in the attention economy.

Process automation and API-first design thinking pave the way for optimizing customer and employee engagement with conversational AI and best next action recommendations. Robotic Process Automation is a hot topic because: Read the complete article here.

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