What’s New in Oracle IoT Asset Monitoring by: Harish Gaur

At Oracle IoT Cloud, we pride ourselves on delivering product innovations at a fast pace. In fact, we release new capabilities monthly.  Here’s what’s been developed in Oracle IoT Asset Monitoring Cloud over the past 3 months (Q4 of Oracle FY18). We’ve added features across three key innovation vectors.

1. Digital Thread
IoT Apps enable frictionless hand-off of data across different stages of the supply chain — beginning with design & production and including transportation and field use.

We have also integrated IoT Apps with Oracle Engagement Cloud. Why is this important? Engagement Cloud provides a seamless service management interface that allows organizations to capture and track service requests, collaborate between sales and service, and follow-up with customers efficiently.  Customers electronically monitor connected assets for potential faults and issues and automatically create a service request in Engagement Cloud for proactive follow up by customer service teams. A dispatched agent is then able to review diagnostic data from the device directly from the service request page. This integration is two way, so when the service request is closed, the IoT Asset Monitoring Cloud will know about it immediately.

Integrations with Service Cloud, Maintenance Cloud, Application Builder Cloud Service have been released in the past.

2. Digital Twin
Digital Twinning can provide exceptional value to enterprises. By acting as proxy to the physical (& capital-intensive) equipment, digital twins offer complete insight into equipment performance.

• Customers can now choose what sensor data they wish to visualize from a connected asset. The attributes that are chosen, from the ones available in the device model, are made available for the assets in Oracle IoT Asset Monitoring Cloud. Sensor data could either be coming from a connected physical asset or from its digital twin
• Oracle IoT Asset Monitoring Cloud Service now integrates with third-party map provider HERE maps. Read the complete article here.

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