Help Wanted: How A Grocer Finds Workers Willing To ‘Do It All’ With A Smile by Linda Currey

To work in Britain’s Co-op food stores, employees have to do a little bit of everything during any given shift. To keep the Co-op convenience stores and neighborhood markets running smoothly, staffers may accept deliveries, unpack boxes of groceries, flowers, and household items, stock the shelves, clean up spills, or run the registers, all while welcoming customers. New hires need the qualifications to do it all.

Workers restock shelves in one of Britain’s Co-op food stores. “It’s hard work,” says Yvonne Foster, head of resourcing services for the Co-op. It’s hard work for Foster and her team as well, who need to recruit and retain the company’s 65,000 employees across the United Kingdom.

The Co-op is as interesting as the people it’s trying to recruit. In business since 1844, it is owned by its 4.6 million members, who get a 5% discount in the shops, as well as access to Co-op offerings for insurance, healthcare, and funeral services. Read the complete article here.
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