NetSuite Integration Series: Part 2: Keep data in Sync between Oracle CX Sales (Engagement Cloud) and NetSuite by Naveen Nahata

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Introduction:

The purpose of this post is to introduce readers to the realtime integration between Oracle CX Sales (formerly Engagement Cloud or Sales Cloud) and NetSuite.

We explore how to keep customers in sync between Oracle CX Sales and NetSuite when CX Sales is the source of truth. We will build this integration using Oracle Integration Cloud (OIC), which is an offering that helps customers build and orchestrate complex integrations between various systems.

The same principal can be applied to objects other than the Customer and to certain objects in Oracle ERP Cloud which support Business Events – triggers which notify OIC whenever an object is changed (Created, Updated, Deleted)

One of the challenge in syncing data between the two systems is that each system has it’s own primary identifier and mapping the two requires some way to store cross-reference – which ID in System 1 maps to which ID in System 2

We will explore how this problem can be solved easily in NetSuite using a concept called External ID.

Main Article:

We will build 2 integrations:

1. When a customer is created in Oracle CX Sales, it will be created in NetSuite

2. When a customer is updated in Oracle CX Sales, it will be UPSERTed in NetSuite.

An UPSERT operation is an attempt to make an update to a record. If the record does not exist, then it will be created. This scenario can happen if a record gets created in Oracle CX Sales and is not sync’ed to NetSuite. We use the UPSERT operation to ensure subsequent updates to that record propagate to NetSuite. Read the complete article here.

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Technorati Tags: SOA Community,Oracle SOA,Oracle BPM,OPN,Jürgen Kress

About Jürgen Kress
As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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