OIC – Oracle Field Service via REST by Niall Commiskey

February 23, 2021 Leave a comment

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Yes, there is an Oracle Field Service Adapter in OIC and yes, it provides compelling functionality in respect of common use cases, such as the one described in the OFS adapter documentation – This scenario describes the interaction between the Oracle Field Service and an application that receives and processes alerts for municipal services.

• A municipal employee receives an alert on the municipal services monitoring application indicating that there is a natural gas leak near a busy downtown intersection.

• The municipal employee creates a work order to dispatch a service team to the site. All details necessary to locate the natural gas leak are included in the work order.

• The municipal employee saves and submits the work order on the municipal services monitoring application.

• The work order is sent to the Oracle Field Service Adapter.

• The Oracle Field Service Adapter creates a matching activity in Oracle Field Service and returns the activity identifier to the municipal services monitoring application to allow the progress of the work order to be monitored. Read the complete article here.

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Technorati Tags: SOA Community,Oracle SOA,Oracle BPM,OPN,Jürgen Kress

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About Jürgen Kress
As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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