The Power of Process Automation: The Linchpin to Digitization and AI Adoption by Daryl Eicher

“How we respond to the opportunities and challenges of the outside world now determines how much the outside world values us.”

– Seth Godin, Linchpin: Are You Indispensable?

The Future of Digital Workforce Automation

I think about the future of work in the intelligent enterprise a lot. I have two brilliant kids just entering the workforce and a bright three year old. I’m always amazed by their creativity, resilience, and engagement in the mashed up real and virtual worlds they were born into. Disruptive technologies such as process automation with RPA and conversational AI offer the hope that my kids will never have to cut and paste across devices, apps, and reports.

Less mechanics, more design, faster time to market. That’s what scales. Orchestrating dynamic interactions among employees, intelligent bots, and robots is the quickest way to build your digital workforce.

In this segment of our podcast series, we discuss how process automation paves the way for AI optimization while providing the governance that financial services, healthcare, public sector, manufacturing, and retail firms need to grow new revenue streams.

Check out the 10 minute podcast here. 

AI and the Enterprise

IDC is forecasting that spending on AI and machine learning will grow from $8B in 2016 to $47B by 2021. Automation, pervasive integration, machine learning, and AI technologies are so ubiquitous that more than 68 percent of us trust and leverage these powerful technologies without knowing it. What began as consumer focused selling and investing is entering the enterprise, and transformation leaders need to know how to employ these and related disruptive technologies to grow share of wallet and reach new markets in the attention economy.

Process automation and API-first design thinking pave the way for optimizing customer and employee engagement with conversational AI and best next action recommendations. Robotic Process Automation is a hot topic because: Read the complete article here.

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AIC – VB CS calling Process by Niall Commiskey

Very simple scenario here –
I create a new organization in a VB CS generated UI.
From this UI, I can kick off a PCS Process to approve the new organization.
It is very easy to create Business Object definitions in VB CS. the first 4 fields above are created by default (creationDate etc). VB CS knows about the processes deployed in my AIC instance, in my case, only the one.Read the complete article here.

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Dynamic Process, Conditions and Scope by Jan Kettenis

In Oracle Integration Cloud’s Dynamic Processes activation/termination conditions can be based on case events. These events are related to the scope of the components they relate to, which implies some restrictions. The below explains how this works, and how to work around these restrictions.
A Dynamic Process or Case (as I will call it in this article) in the Oracle Integration Cloud consists of four component types: the Case itself, Stages (phases), Activities, and Milestones. An Activity or Milestone is either in a particular Stage (in the picture below Activities A to H are), or global (Activities X and Y). Cases, Processes, Stages, Activities and Miletones cannot be nested (but a Case can initiate a sub-Case via an Activity, which I will discuss another time).

Except for the case itself, all other components can explicitly be activated/enabled or terminated/completed based on conditions. For example in the dynamic process above Milestone 1 is activated once Activity A is completed, and Stage 2 is to be activated once Stage 1 is completed.
A Stage implicitly completes when all work in that stage is done (i.e. all Activities), and a Case implicitly completes when all work in the case is done. Currently the status of a Case cannot be explicitly set using conditions, but I would expect this to become possible in some next version. In the meantime there is a REST API that can be used to close or complete a case. Read the complete article here.

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Jarvis Pizzeria: Business Reports & Dashboards by Richard Olrichs & Marcel van de Glind & Marc Kuijpers

Within the workspace there are some out of the box dashboards that you can use to monitor your instance. When you go to My Tasks and click Dashboard, by default the Health dashboard is shown.

There are a total of 5 default dashboards, Health, Open, Workload, Trend & Closed. You can use the filters on the right hand side to filter the dashboard.

The health dashboard will give you an instant, real-time view of the number of active processes running on your instance at this very moment, differentiated between the various states:

• Active: this process is going on currently. Some tasks are being assigned or worked on.
• Suspended: This process is currently suspended, waiting for some actions to occur. This would be the case if the process is triggered by some message catch, or other event.
• Recoverable: your process has encountered some errors, and has an incomplete state, waiting to be recovered manually

To learn more about the default dashboards, visit the Process Cloud Documentation

Next to the default out of the box dashboards, it is also possible to create custom System Reports. For this we go to the second tab of the Dashboard, called Business Analytics. Here you can select your Data Source type, in this example Process with the Jarvis_Pizzeria application. You can pick from several Process related data for both the X Axis as well as the Y Axis. Read the complete article here.

PaaS Partner Community

For regular information on Oracle PaaS become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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