SOA Community Newsletter March 2014

March 26, 2014 Leave a comment

Dear SOA & BPM Partner Community member,

Did you miss the Oracle Fusion Middleware Partner Community Forum in Malta? Most of the presentations are available at our SOA & BPM Community Workspace ( SOA Community membership required). Key announcements include free implementation assessment vouchers, SOA 12c launch events and the SOA Suite 11g On-Demand Course. During the conference, attendees also had the opportunity to learn more about Internet of Things (IoT) a great showcase for middleware. Thanks for the excellent feedback at Twitter #ofmForum and the first impression on the SOA Community Facebook page.

Congratulations to the Fusion Middleware Partner Community Awards 2014 winners – Amis for SOA and OPITZ Consulting for BPM – well deserved!

The Industrial SOA article series continues with SOA and Business Processes: You are the Process! And Bob published a podcast series about SOA Governance and API Management.

Thanks for sharing all the additional SOA articles within the community: Integration for Airlines and Cargo Hubs & Cloud Adapter for Salesforce.com & Recap – Oracle Cloud Adapter for Salesforce.com & Video SOA Transformation & Working with Oracle Security Token Service & Resequencer Health Check & Humantask Assignment.

In our BPM and ACM section you find two ACM articles from Lucas Jellema ACM: organizing the chaos and flexing rigid process structures & The key ingredients of an ACM case. At our SOA & BPM Community Workspace ( SOA Community membership required) we published the latest ACM customer presentation and video and a new Demo system page and new BPM demo is available. In the case you implemented successful BPM make sure you re-use your processes and promote them in the BPM Solution Catalog.
Thanks for sharing all the additional SOA articles within the community: Case Management API’s & BPM workspace: Scripted security & Content-Enabling Your Insurance Business Using Oracle BPM and WebCenter Content.

The last section in our newsletter is focused on architecture, usability & AppAdvantage, resource kit, documents, videos and roundtables are available. Together with AMIS the Applications User Experience Expo Set in Amsterdam takes place March 18th 2014.

Thanks for attending the Oracle Fusion Middleware Partner Community Forum and happy reading!

 

Best regards Jürgen Kress

To read the newsletter please visit http://tinyurl.com/SOAnewsMarch2014  (OPN Account required)

To become a member of the SOA Partner Community please register at http://www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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BPM APIs revisited – DirectBinding and Facade APIs by Niall Commiskey

March 26, 2014 Leave a comment

Direct Binding Invocation –
A common way to invoke a composite is to use SOAP over HTTP. This is enabled by creating a SOAP service for your composite using web service binding. You can also use direct binding, which provides a tighter integration alternative.
Direct binding enables Java clients to directly invoke composite services,  bypassing the intermediate conversion to XML required with web service binding.

Direct Binding Invocation API – Here we leverage oracle.soa.management.facade.Locator. The following composite contains a BPM process that can be invoked via direct binding.  Read the complete article here.

SOA & BPM Partner Community

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New Self-paced Oracle BPM 11g Training for Business People by Dan Atwood

March 25, 2014 Leave a comment

Just wanted to let you know that AVIO has come out with a completely new online self-paced version of the Oracle BPM 11g Designer Workshop. This is a unique Oracle BPM training offering specifically designed for business analysts and managers, and it is the result of our experience from dozens of successful Oracle BPM engagements. For the last 14 years, I’ve conducted this business oriented workshop in a variety of forms – training hundreds of business people on this version of the product and every preceding version of the product.
It’s different than any other Oracle BPM training because:

  • It’s self-paced and flexible
    • You have two weeks to complete the hands-on portion of the training.
    • It is on-demand. You can start whenever you have time and there are no formal scheduled start and end dates.
    • Once you register, you can view the videos and do the hands-on lessons any time during the day or night that your schedule allows during the two weeks.
    • The hands-on portion of the training is done using a dedicated environment I will have running for you on an Amazon EC2 instance on the cloud with the latest version of Oracle BPM 11g already installed on it.
  • Although it is online virtual training, AVIO has a mentor available to help answer questions and assist with the lessons during the two weeks.
  • There are 4 hours of videos that accompany each lesson designed to teach both the core concepts and best practices that business people need to know on an Oracle BPM project.
  • The 12 hands-on lessons all reinforce the best practices and ensure that you leave with the knowledge you will need on your first project (click here to see a description of the 12 hands-on lessons in the class).

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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BPM marketing update

March 24, 2014 Leave a comment

Short Film: Retiring in the Spirit of Alaska – Alaska Department of Retirement and Benefits:

Webcast: Adaptive Case Management – Delivering Right Customer Experience
Customers today demand an experience that is both contextual and personalized. They do not want to be forced to follow a one-size-fits-all process and instead expect processes to adapt to their needs. This video, hosted by Integration Developer News at BPM-CON, describes the challenges that rigid or structured processes present, introduces Adaptive Case Management (ACM) to address those challenges, and describes how Oracle BPM Adaptive Case Management empowers knowledge workers to progress through unstructured and unpredictable processes to meet the needs of the current situation, or case. The webcast recording is hosted on You Tube.

Content and Collateral

References: BPM Suite Customers in Action

Blog Series

Upcoming Events

Resource Kits

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Business Process Intelligence Demo Now Available

March 23, 2014 Leave a comment

To get access to the demo environment please contact Oracle PartnerNetwork (OPN)!

The Business Process Intelligence demo targets non-IT users, specifically process owners, and business analysts. The demo illustrates how to monitor performance and achieve visibility of a business process using Oracle BPM, Oracle BAM, Oracle ADF, Oracle Business Intelligence (BI), Oracle Real-Time Decision (RTD), and Oracle WebCenter. The demo scenario includes a call center company, ViMad, which is tasked with handling customer service for credit cards. Credit card companies such as Visa, MasterCard, AmEx, and Discover outsource their customer service to ViMad.

ViMad is trying to improve the following key performance indicators:

  • Efficiency of its call center with processing credit line increase requests
  • Customer satisfaction
  • Number of offers (such as 0% balance transfer offers) accepted by customers

Highlights

  • Leverage BPM to orchestrate credit line increase request, rather than the manual, email-based process.
  • Embed a BI dashboard in the Call Center Agent’s task list interface so s/he can analyze a customer’s behavior and also take immediate actions, such as approve or reject the credit line increase request.
  • Utilize Oracle Real-Time Decisions to address customer satisfaction: customers that are rejected will be provided with a personalized offer (such as % Balance Transfer Offers or Free Account Review) based on their spending habits.
  • Enable real time analysis of the call center performance with Oracle BAM.
  • With Oracle Real-Time Decisions, provide the ability to monitor the offer acceptance rates

Products included in demo:

  • Database 11.2.0.2.0
  • Weblogic Server 10.3.6
  • SOA Suite (SOA Infra) 11.1.1.6
  • WebCache 11.1.1.6
  • Webtier (OHS) 11.1.1.6
  • WebCenter Portal 11.1.1.6
  • WebCenter Content 11.1.16
  • WebCenter Collaboration 11.1.1.6
  • BAM 11.1.1.6
  • Business Intelligence 11.1.1.5
  • Real-Time Decisions 11.1.1

Demo Details | 2 minute Video | Demo Script

SOA & BPM Partner Community

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Process of Process Management by Ajay Khanna

March 22, 2014 Leave a comment

In some of the past discussions, we have talked about the Six Business Process Management best practices to start BPM journey.

They are as follows:

  • Find the right process (Business Impact vs. Frequency of change vs. complexity)
  • Identify KPIs and define success
  • Involve business users
  • Put governance in place
  • Get executive sponsorship
  • Achieve quick early wins

These are good pointers for a healthy start, but what’s next? How can we make sure that the BPM practice in an organization is not just limited to automating one odd process? To reap its full potential, it should become a way of life, enterprise wide program. Companies that have developed a successful BPM program have gained immense benefits, not only from improved operational efficiency, better customer satisfaction but also reduced IT costs and time to solution. Adept organizations are known to deploy new process applications in a couple of weeks and make changes to deployed processes in real-time.

Once you have achieved the success with your first BPM project, start thinking about other opportunities that can benefit from BPM as well as about “Process of Process Management”. Think about other process improvement initiatives in your organization, how BPM can align with those. Are you running on lean, six-sigma methodologies? Do you practice TQM, have ISO certifications? Consider how BPM can help you achieve better quality results while you leverage the existing business improvement methodology. Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Managing Unpredictability using BPM for Adaptive Case Management

March 21, 2014 Leave a comment

A new ACM solution brief with three use cases have been published:

  • Use Case #1: Investigative cases: Claims Management
  • Use Case #2: Service Requests: Loan Origination
  • Use Case #3: Long Running Services: Managed Health Care

Read the complete white-paper here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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BPM Suite 11.1.1.7 with Adaptive Case Management (ACM) User Interface available for download

March 20, 2014 Leave a comment

imageLate present from Oracle to start in 2014 – A new version of BPM Suite 11.1.1..7 with the Adaptive Case Management User Interfaces is available for download. To access the software please login to www.support.oracle.com and search for Patch 17767877: CASE UI IN WORKSPACE
The software is controlled availability. For partners with ACM opportunities we can make the software available. Please contact us via twitter www.twitter.com @soacommunty or raise a support request.

Send us your feedback at www.twitter.com @soacommunty #acm

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Podcast Show Notes: Finding a Shorter Path to SOA by Bob Rhubart

March 19, 2014 Leave a comment

The OTN ArchBeat Podcast kicks off the new year with a conversation with three highly experienced SOA experts about strategies for dealing with some of the problems that can thwart SOA efforts within some organizations. One of those strategies involves a new collaborative venture that promises to remove many of the technical hurdles on the path to SOA implementation.

The Panelists

(Listed alphabetically)

  • Lonneke Dikmans, Managing Partner at Vennster, Oracle ACE Director
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  • Simon Haslam,consultant and founder Veriton LTD, Oracle ACE Director
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  • Ronald van Luttikuhuizen, Managing Partner at Vennster, Oracle ACE Director
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The Conversation

  • Listen to Part 1: A lack of time, experience, and expertise can force some organizations to cut corners when implementing SOA. Meet a group of experts who have an idea for making it easier to get to SOA, right out of the box.
  • Listen to Part 2 (Jan 15): The panelists describe the steps they take to overcome the problems that can threaten SOA implementation
  • Listen to Part 3 (Jan 22): Can simplifying the technical aspects of SOA implementation provide a workaround to at least some aspects of organizational dysfunction?

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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WebLogic / Fusion Middleware puppet module V2 by Edwin Biemond

March 18, 2014 Leave a comment

Got the same options as the wls module but optimized for Hiera, totally refactored and only for Linux and Solaris. For full hiera examples, see the usages below this page created by Edwin Biemond email biemond at gmail dot com

Should work for all Linux,Solaris versions like RedHat, CentOS, Ubuntu, Debian, Suse SLES, OracleLinux, Solaris 10 sparc and x86.

  • Reference implementation, the vagrant test case for full working WebLogic 10.3.6 cluster example click here
  • Reference Solaris implementation, the vagrant test case for full working WebLogic 12.1.2 cluster example click here
  • Reference Oracle SOA Suite, the vagrant test case for full working WebLogic 10.3.6 SOA Suite + OSB cluster example click here or here.

 

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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