ACM Articles by Mark Foster from the A-Team

January 8, 2014 Leave a comment

Mark Foster from the A-team published a series of ACM articles:

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Case management supporting re-landscaping by Leon Smiers

December 29, 2013 Leave a comment

There are a lot of informal end-to-end processes in organizations. These end-to-end processes are usually supported by scattered applications, email, spreadsheets and a lot of goodwill of the personnel involved. When compliance, regulations and/or customer demands are imposed on an organization, these end-to-end processes do not have the ability to comply with new demands due to lack of support from the current application landscape. In the financial, public and utilities market organizations are re-landscaping their existing application portfolio due to these higher compliance, regulations and customer demands. This often is not a huge  transformation program, with a roadmap spanning over years.

Case management can help cross the bridge from the current landscape towards a landscape aimed at delivering these higher demands.

Let’s explain this with the process of complaints. This functionality is needed in any market where customer contact is present, and where due to increasing compliance and customer demands the bar needs to be raised to deliver better quality, such as delivering an answer within a given timeframe. Read the full article here.

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Webcast: An Analyst’s Take on Business-Driven BPM for Case Management – Replay

December 28, 2013 Leave a comment

Join Bruce Silver, BPM Industry Analyst, to learn how case management and support for unstructured processes can help your organization better serve your customers.
In this webcast, Bruce will discuss what the term business-driven means and how case management and support for unstructured processes help organizations better serve their customers.
Join this webcast and learn about:

  • Oracle Business Process Management Suite and how it enables business managers and analysts to easily design and manage process
  • The capabilities that make Oracle’s BPM solution more business-driven, flexible, and agile
  • The addition of adaptive case management and how it now enables users to manage unstructured processes, covering all possible process usage patterns and scenarios

Presenters:

  • Bruce Silver, BPM Industry Analyst and Author
  • Ajay Khanna, Director, Product Marketing, Oracle

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Adaptive Case Management hands-on Bootcamp at OFM Forum 2014

December 16, 2013 Leave a comment

As part of the Fusion Middleware Partner Community Forum 2014 we offer a Mobile Platform Cookbook Concepts and Practices Workshop. The conference is ONLY for Oracle Partners, for details please visit our registration page!

niallTrainer: Niall Commiskey, Technology Architect
Agenda Highlights:

  • Introduction to Case Management
  • Case Design
  • BPM/Case Management Interaction
  • Case Management API

Skill Requirements:
Attendees must have the following skills to make sure they get the most out of the training:

Technical Requirements:
Every participant works on his/her own laptop. The minimal hardware requirements are:

  • Laptop 8 GB RAM
  • Pentium 4 with dual-core CPU
  • Minimum 40 GB free disk space
  • Please install the most recent Oracle Virtual box
  • Make sure you have administrator rights on your machine

clip_image002Take this opportunity and register now for the Oracle Fusion Middleware Partner Community Forum that will be held in the Hilton Malta on February 18th and 19th 2014 with hands-on training on February 20th & 21st 2014- Like last year we expect that the conference is booked out – register asap!

  • SOA Suite 12c & Cloud integration
  • BPM Suite 12c & Adaptive Case Management 12c
  • Internet of Things & mobile strategy & fast data
  • WebLogic 12c the foundation of Oracle Fusion Middleware.

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Case Management In-Depth: Cases & Case Activities Part 2 – Case Rules by Mark Foster

November 21, 2013 Leave a comment

In the previous blog entry we started to look at case artefacts, specifically case activities and how we should design these at the correct level of granularity.

In this entry we’ll look at case rules, the “glue” that connects case artefacts together at the level of the case.

Case Artefacts & Case Rules

As of PS6, the design-time for Case Management inside Business Process Management Studio has no “holistic” view of the case and its artefacts, however this is planned for a future release. In the absence of this I’ve been trying to understand how it would be possible to visualize everything that makes up a case and how these things are interrelated.

A Mind Mapping Approach

My colleagues Prasen Palvankar & Ravi Rangaswamy came up with a neat use of mind-mapping to show the case & its relationships.

… I find this great for understanding the questions that need to be asked in the design of a case from within Business Process Management Studio…”who are the stakeholders”, “what are the case activities”, “which documents can be attached to the case” etc. but from this I could still not immediately grasp what my case looked like and the relationship between the artefacts. Read the full article here.

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Adaptive Case Management Webcast November 25, 2013

November 17, 2013 Leave a comment

 clip_image002@ 15:00 (UTC/GMT +1 Hour) 90 Minutes Register Now!

Who should attend?

  • SOA/Java implementers
  • Oracle Workflow implementers
  • EAI and BPM consultants
  • ERP Practitioners
  • Industry Solution Architects

With BPM processes that are well defined, the business can track and manage processes that require action according to a strictly defined process. However, some processes are not defined ahead of time and instead require a knowledge worker to take a path according to what happens as the case evolves. For this Adaptive Case Management is needed.

In this eSeminar you will learn how Adaptive Case Management from Oracle will help your customers manage these unstructured processes and provide a richer experience to their knowledge workers and consumers. Integrated with Oracle Real-Time Decisions, Adaptive Case Management helps users make better informed decisions to solve uncommon issues with high confidence. With the additional Adaptive Case Management support, Oracle BPM Suite covers the process patterns and usage scenarios that enterprises need today and in the future.

Register Now!

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Poster: Adaptive Case Management (ACM) in Practice

October 10, 2013 1 Comment

Knowledge-driven processes are typically unpredictable in their execution. Experts working on them decide what’s the next best action to take. This is in contrast to traditional BPM, in which all possible paths of a process are predetermined and modeled into the process. Case management is a way to control and implement these unstructured processes. With the poster below we’d like to bring some of the key aspects of Adaptive Case Management (ACM) on one page.

Feel free to download the PDF-version if you are interested in (login required):

  • What is ACM?
  • Why should I use ACM?
  • How can ACM user interfaces look like?
  • What are the main building blocks of an ACM solution?
  • How to visualize ACM cases with CMMN 1.0? 

Send your feedback via twitter with #acmposter:


Jürgen Kress
twitter.com/soacommunity
Berthold Maier
twitter.com/bmaier
Hajo Normann
twitter.com/HajoNormann
Danilo Schmiedel
twitter.com/dschmied

Guido Schmutz
twitter.com/gschmutz
Bernd Trops
twitter.com/berndtrops
Clemens Utschig-Utschig
Torsten Winterberg
twitter.com/t_winterberg

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Want to see secrets during OOW? Mobile, eBooks UK & Design patterns…

September 11, 2013 Leave a comment

Let the Oracle Applications UX Expo help you make the right decision. Be among the first to see Oracle’s latest forays into simplicity, mobility, and extensibility. You’ll get a sneak peek at Oracle’s future user experience concepts, and you’ll have a chance to talk to the people who are building them. If you like the idea of getting your hands on new designs and prototypes before they launch (we sure do), this’ll be your kind of thing.

Join us at the Marriott Marquis first floor Chill Zone and Bin 55 (4th and Mission – 1 block from the Moscone Center) on Monday, Sep. 23, 1:30pm–4:30pm.

We know there’s tons to see at Oracle OpenWorld, so we’ve turned this expo into an open house. It’ll be a prime networking opportunity for partners, influencers and the Oracle UX team. Come whenever you have a break between sessions. Enjoy refreshments and appetizers, and be ready to see user-experience innovations you won’t see anywhere else!

IMPORTANT! Your company must have a signed confidentiality agreement in place before you attend. When you register, please indicate your agreement status. Oracle will verify beforehand to speed your entry to the expo.

To register, click here!

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Case Management Samples Released by Mark Nelson

September 9, 2013 Leave a comment

Heidi Buelow (@heidibuelowBPM) from the BPM Product Management team at Oracle, has published some Case Management samples on java.net.

They include the ‘EURent’ case definition, which is a car rental scenario. It also includes a document that walks you through the use case. There is also a sample Case Management UI that you can use to run the case.

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Case Management Sample Application for BPM Suite 11.1.1.7

July 24, 2013 Leave a comment

Do you want to try the new adaptive case management (ACM) functionality in BPM Suite? Our product management team just published a sample application.

Case management is a solution for non structures processes. With the new functionality BPM Suite can do now both structured and un-structured ad-hoc processes. If you work on an ACM opportunity please make sure you attend the BPM training part of the OFM Summer Camps and contact us to get dedicated ACM support!

SOA & BPM Partner Community

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