Case management supporting re-landscaping by Leon Smiers

December 29, 2013 Leave a comment

There are a lot of informal end-to-end processes in organizations. These end-to-end processes are usually supported by scattered applications, email, spreadsheets and a lot of goodwill of the personnel involved. When compliance, regulations and/or customer demands are imposed on an organization, these end-to-end processes do not have the ability to comply with new demands due to lack of support from the current application landscape. In the financial, public and utilities market organizations are re-landscaping their existing application portfolio due to these higher compliance, regulations and customer demands. This often is not a huge  transformation program, with a roadmap spanning over years.

Case management can help cross the bridge from the current landscape towards a landscape aimed at delivering these higher demands.

Let’s explain this with the process of complaints. This functionality is needed in any market where customer contact is present, and where due to increasing compliance and customer demands the bar needs to be raised to deliver better quality, such as delivering an answer within a given timeframe. Read the full article here.

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Webcast: An Analyst’s Take on Business-Driven BPM for Case Management – Replay

December 28, 2013 Leave a comment

Join Bruce Silver, BPM Industry Analyst, to learn how case management and support for unstructured processes can help your organization better serve your customers.
In this webcast, Bruce will discuss what the term business-driven means and how case management and support for unstructured processes help organizations better serve their customers.
Join this webcast and learn about:

  • Oracle Business Process Management Suite and how it enables business managers and analysts to easily design and manage process
  • The capabilities that make Oracle’s BPM solution more business-driven, flexible, and agile
  • The addition of adaptive case management and how it now enables users to manage unstructured processes, covering all possible process usage patterns and scenarios

Presenters:

  • Bruce Silver, BPM Industry Analyst and Author
  • Ajay Khanna, Director, Product Marketing, Oracle

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Avio Discusses Oracle’s Business Driven Process Management

December 27, 2013 Leave a comment

Dan Atwood of Avio discusses how Oracle BPM Suite empowers businesses users to design and improve processes and achieve higher visibility and efficiency. The Avio team also published a whitepaper: A Comparison of Pegasystems and Oracle BPM Suite PDF.

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Presentations Oracle OpenWorld 2013 SOA & BPM / AppAdvantage

December 26, 2013 2 Comments

We posted the Oracle OpenWorld 2013 presentations at our SOA Community Workspace (SOA Community membership required):

Keynotes & General Sessions

SOA

BPM

AppAdvantage

New Oracle SOA Suite

 

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BPM Recap OpenWorld & marketing update 2013

December 25, 2013 Leave a comment

Here is the recap of some of the Key BPM sessions and customer stories discussed at Oracle OpenWorld. BPM is Hotter Than Ever!

On-Demand Assets

Content and Collateral

Product videos:

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Force dehydration in Oracle Business Process Management by Jan van Zoggel

November 27, 2013 Leave a comment

Oracle BPM Catch Timer EventOracle Business Process Management uses transactions to control the steps throughout it’s processes. In the Oracle BPEL processes you are able to use a checkpoint to explicit force a dehydration during your process.

Oracle BPMN doesn’t have a specific activity to perform the same. However you can force a dehydration by using a timer catch event in your process. Setting the timer to 2 seconds is sufficient.

(I think this might actually be 1 second, but the manual claims that the duration should be more than 1 second so we use 2 seconds to be sure).

Oracle Business Process Management Catch Timer Event
Overview of where transactions occur in Oracle BPM/BPEL (source: Oracle performance tuning guide): Read the full article here.

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Oracle Business Process Management 11g books

November 25, 2013 Leave a comment

Here is the list of books you certainly want to be familiar with:

1. Getting Started with Oracle Business Process Management Suite 11g

It can be purchased from Amazon.

This is the first Oracle Business Process Management 11g book that got published and it provides comprehensive coverage from modeling to implementation to work management and monitoring. It is written by Oracle Business Process Management Product Management team and built around an iterative tutorial, using a real-life scenario to illustrate all the key features. It is a handy book to refer to build your first Business Process Management application using the Oracle Business Process Management Suite 11g.

2. Oracle Business Process Management Suite 11g Handbook

It can be purchased from Amazon.
Written by Oracle Business Process Management experts, this book covers best practices, in-depth look at usage of BPMN constructs, exception management, event handling, business rules and a detailed look in to all the powerful features and functionality of the Oracle Business Process Management Suite 11g. Additionally, this book lays out the Business Process Management Methodology and best practices that lead to a successful project and how to scale to enterprise wide Business Process Management adoption.

3. Oracle Business Process Management Suite 11g: Advanced BPMN Topics

Written by Oracle consultants who have deep expertise in Oracle Business Process Management, this book covers advanced topics such as inter-process communication, working with collections and handling of exceptions in practice that are not addressed by the official Oracle Business Process Management 11g documentation.

Looking for additional Business Process Management books or if you have published a book, please feel free to add it to our publications wiki!

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Business Process Management (BPM) 11g PS6 Awareness Webcast December 2, 2013

November 23, 2013 Leave a comment

  @ 15:00 CET, (UTC/GMT +1 Hour) 90 Minutes Register Now!

  • Oracle Business Process Management Suite (Oracle BPM Suite) 11g PS6 is the industry’s most social, unified and complete Business Process Management (BPM) solution. By providing business users with greater control over the business processes from modeling to execution, the new capabilities help enhance the user experience and organizational efficiency.
    This eSeminar will cover significant new BPM 11g PS6 features such as such as Adaptive Case Management, Process Accelerators Business User and Process Composer for design, simulation, and execution. Register Now!

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Debugging Oracle Business Process Management and Events (Oracle EDN) by Jan van Zoggel

November 22, 2013 Leave a comment

We are using Oracle EDN events to communicate between Oracle Business Process Management instances and from the Oracle ADF tasks to Oracle Business Process Management. We use the correlation configuration to make sure the events arrive at the correct instances.

We had our share of problems with events during our project and it often took us some time to debug it. Since documentation is scattered across blogs, support sites and some manuals to configure the whole setup. The documentation about debugging your problems is very thin.

1. Check EM logging (duh)
All event steps are logged and the Enterprise Manager ECID (Execution Context ID) can help you detect what is going wrong.
2. Use Oracle Enterprise Manager’s ability to check the Business Events:
right click soa-infra and voila: Business Events! It shows an overview of registered events, amounts, subscriptions and is also the place for recovery of your events,
3. Check your Oracle Business Process Management project project_properties.wsdl file Read the full article here

SOA & BPM Partner Community

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