Do You Know the Risk of Shadow Processes? By Ajay Khanna

In order to do business, companies need to buy and develop many applications. These applications help companies perform various functions. Usually, employees may need to access multiple applications to perform an end-to-end function or what we call a business process.

Take, for example, Order Management. In order to take and complete an order, you may need to access CRM system, Inventory Management, Fulfillment, Shipping and Accounting systems. Most of the times these applications are standalone or at best have point-to-point integration. There may be many activities that you need to perform while processing an order that may not be covered with any of these applications. These activities are called process whitespaces, the steps that are not covered with any of your applications. Usually such activities are performed using emails, phone calls, memos, exchanging spreadsheets etc. These are the shadow processes in your organization – the undocumented, unaudited, non-traceable activities. So where is the problem, you may ask. Problem is that these manual activities cause inefficiency in the organization. In the example above, you may not have visibility into the status of an order at any given point in time, and you’ll tend to run business using dated reports. If a customer calls in to check order status, your employees have to access multiple systems to provide that information to the customer. This leads to waste as well as leads to employees taking decisions based on outdated or incomplete information.

In some cases, your company may also be exposed to compliance risks for not having traceability for all required activities. Using manual procedures means that your compliance and audit costs go high, hitting your bottom line and exposing your company and employees to fines or penalties.

One of the key values of BPM is to fill these process whitespaces and make your business more efficient. The idea is not to replace your existing systems or applications. The idea is to leverage your applications (CRM, ERP, SCM) and define an end-to-end efficient process that fills the whitespaces. Let the applications do what they are best at. Do not make unnatural customizations to COTS applications to fit your processes. Use BPM to bring application together and create custom processes. Any activity that is performed in BPM based application is auditable, efficient and enhances visibility across your business. Check out this demo that talks about using BPM to create efficient processes on top of your applications. Read the full article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Marketing Services for Specialized partners

Thanks for your investment in Specialization, therefore we would like to make sure that you benefit from our services:

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Process Accelerators What’s New in the February 2013 Release (11.1.1.6.3)

This new PA release includes Previews for Employee Onboarding (EOB) and of Business Account Opening (BAclip_image002O), as well as customer-driven updates to all existing PAs. Also, a new Installer now supports the installation process.

PA previews showcase functionality that Oracle BPM customers and prospects can explore, thus matching their requirements to upcoming PAs:

  • The new Business Account Opening (BAO) preview enables financial services providers to streamline the deposit account opening process for small and medium size businesses. It provides sample customer facing web pages with a guided user interface for entering and submitting a new product application, including services selection, document submission, and funding details. BAO moves the application through the documentation review, identity verification, background checking, account opening, funding, and activation stages. A BAM operational dashboard is also available as part of this preview.
  • The new Employee Onboarding (EOB) preview enables the provisioning process required to make new hires productive when they arrive at their first day of work. The process scope of the EOB preview includes a new hire acceptance of an offer; a hiring manager provisioning using templates of services mapped to job. Services such as office assignment and IT system provisioning, are then provisioned by the Internal Service Request (ISR) PA. The hiring manager can track the status of that request including escalations to meet the hiring date requirements.

All existing PA have been enhanced for this release. Major improvements include:

  • Travel Request Management has new cost elements, Departure and Destination locations, driven by maintainable tables, providing more accurate travel analysis and auditing. These improvements have been driven by customer requirements, including those driven by the extended deployment footprint within Oracle.
  • More out-of-the-box configuration has been added to Document Routing and Approval, to match approval patterns in use at different organizations.
  • Public Sector Incident Reporting has been enhanced with mobile application skins for iPhone, Android, and Blackberry, Web Center integration for enhanced collaboration between case workers, Geospatial Search and proximity calculation capability for more effective map based incident pattern analysis, and NIEM reporting.
  • Enhancements to the Financial Services Loan Origination (FSLO) PA include selection of preferred notification policies by loan applicants, a dynamically generated checklist to simplify the document collection process by a loan officer, and optional electronic acceptance of loan agreements.

Additional new BPM papers

At our SOA Community Workspace (SOA Community membership required) you can find much more information about BPM Process Accelerators.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Marketing Kits – “Brave New Integration World” & “Achieving Greater Responsiveness with Oracle BPM”

 

We are very interested to run joint marketing events jointly with you are partners! At our SOA Community Workspace (SOA Community membership required) you can find new marketing kits:

SOA marketing kit “Brave New Integration World”

  • Topic: Process & Cloud & Mobile & Data
  • Content: Event brief & invitation & registration page template & presentation

BPM marketing kit “Achieving Greater Responsiveness with Oracle BPM”

  • Topic: roundtable BPM best practice
  • Content: Event brief & Invitation & registration page template & presentations

Support marketing campaigns
We can support such events by:

    • Oracle speakers – contact your partner manager
    • Marketing budget – contact your A&C marketing manager
    • Oracle Customer Visitor Centers conference rooms
    • Promote your event at events.oracle.com: http://tinyurl.com/eventspecialized
    • E-Blast: invite customers to your event – contact your A&C marketing manager

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SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Wikis SOA Community

Our new wikis: bpm blogs & call for papers & soa blogs & soa books are available – more to come! Would be super if you add and share your blogs, books or call for papers!

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Fusion Middleware Partner Community Forum – what you missed in Faro!

Thanks Simon for the excellent blog article about the Community Forum. Very nice summery with all the highlights of the Forum. You wrote also blog post? Let us know! Thanks to your wonderful feedback – highly appreciated all the nice e-mails I received!

Thanks again for the wonderful week in Vilamoura last week! I really enjoyed the sessions and networking opportunities. The information from practically every session is most likely to be very valuable for a number of customers and of course, my colleagues. Arnoud Roth –  interaccess

Jurgen – again many thanks for organising the forum – my first. FMW forum appearance. It was an amazing experience to meet both Capgemini colleagues from other territories and other guys from other companies – the community has a very strong bond and I have no doubt I can turn to my new friends/contacts I have made for advice, guidance and coaching. I have already highlighted to my senior management my key “take aways” – to explore ways of how we can integrate FMW into their our client’s landscapes.  Frank Roche – Capgemini

Wickes PotgieterMany thanks once again for a cool Community Forum AND  BPM boot camp. Wonderful location, great organisation and high value knowledge transfer. Tony Albrecht – RPC UK Ltd.

Thank you again for the conference, I really enjoyed it! Learned a lot and met many new people. Can’t wait for the next one! Wickes Potgieter tsi-systems

Let me thanks you for all for what you have done in order to get this Middleware Community Forum organized as such, the best Oracle event from far I attended in Europe for the last years : very good organization, very interesting topics, high quality speaker, accessibility to Oracle experts, hotel, dinner, Beside my loyalty to Oracle for almost 20 years, all these efforts, investments, considerations for partners and all these news solutions give additional  motivations to move forward with Oracle. Thanks a lot again,  David Darte Compass Consulting sa.

Presentations
All presentations are available at

Thanks Simon for the excellent blog article about the Community Forum. Very nice summery with all the highlights of the Forum. You wrote also blog post? Let us know! Thanks to your wonderful feedback – highly appreciated all the nice e-mails I received!

Thanks again for the wonderful week in Vilamoura last week! I really enjoyed the sessions and networking opportunities. The information from practically every session is most likely to be very valuable for a number of customers and of course, my colleagues. Arnoud Roth –  interaccess

Jurgen – again many thanks for organising the forum – my first. FMW forum appearance. It was an amazing experience to meet both Capgemini colleagues from other territories and other guys from other companies – the community has a very strong bond and I have no doubt I can turn to my new friends/contacts I have made for advice, guidance and coaching. I have already highlighted to my senior management my key “take aways” – to explore ways of how we can integrate FMW into their our client’s landscapes.  Frank Roche – Capgemini

Wickes PotgieterMany thanks once again for a cool Community Forum AND  BPM boot camp. Wonderful location, great organisation and high value knowledge transfer. Tony Albrecht – RPC UK Ltd.

Thank you again for the conference, I really enjoyed it! Learned a lot and met many new people. Can’t wait for the next one! Wickes Potgieter tsi-systems

Let me thanks you for all for what you have done in order to get this Middleware Community Forum organized as such, the best Oracle event from far I attended in Europe for the last years : very good organization, very interesting topics, high quality speaker, accessibility to Oracle experts, hotel, dinner, Beside my loyalty to Oracle for almost 20 years, all these efforts, investments, considerations for partners and all these news solutions give additional  motivations to move forward with Oracle. Thanks a lot again,  David Darte Compass Consulting sa.

Presentations
All presentations are available at our SOA Community Workspace (SOA Community membership required)

Welcome & Introduction
Jürgen Kress, OFM Partner Adoption EMEA, Oracle

Oracle Middleware Sales Strategy, Opportunities and Go-to-Market
Alistair Hopkins, Vice President Oracle

Oracle Fusion Middleware 12c and innovating application portfolio with middleware
Ed Zou, Vice President, Product Management, Oracle

BPM Suite PS6 what is new and where are the use cases & why do we win against the competition
David Read, Senior Principal Product Manager, Oracle

What is new in SOA Suite: fast data and mobile & cloud integration and where are the use cases & why do we win against the competition
Simone Geib, Senior Principal Product Manager,
Oracle

What is new in WebLogic & surrounding technologies & Java Cloud and where are the use cases & why do we win against the competition
Maciej Gruszka, Senior Principal Product Manager, Oracle EMEA

ADF & ADF mobile live demo
Grant Ronald, Director Product Management Oracle Corporation

Social Network Event – gather at lobby

Welcome & Introduction Day II

Breakout sessions first round

Breakout sessions second round

Breakout sessions third round

Breakout sessions fourth round

SOA Suite 12c first impression
Simone Geib & James Allerton-Austin, Senior Principal Product Manager, Oracle

SOA & BPM & ADF Community Summary & Closing
Jürgen Kress, OFM Partner Adoption EMEA, Oracle

Pictures
First impressions of the Community Forum are available at our Facebook pages – share yours! SOA Community Facebook page.

Certification
We offer all SOA & BPM & WebLogic Partner Community members free vouchers for implementation assessments:: ADF 11g & BPM 11g & SOA 11g & WebLogic 12c.

If you’d like to get a free voucher please proof of your knowledge by sending us a screenshot of your pre-sales certificate:

Free of charge at the OPN Competency Center https://competencycenter.oracle.com (including free online training).

To request the free voucher please send an e-mail with the screenshot to Brigitte Felisaz including your Name, Company, E-mail, Country and the subject SOA free voucher! (limited to partners from Europe Middle East and Africa).

Twitter Twitter Thanks for all your tweet’s with the #ofmforum!

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Network at the Fusion Middleware Partner Community Forum 2013!

During the Fusion Middleware Partner Community Forum 2013, we want to give you the opportunity to exchange experience and network within the community, please make sure you use our web2.0 services:

For twitter please use the event hashtag #ofmforum:

    Attendees of the Forum  can also scan the qr code from our badges to connect at Linkedin  Make sure you install a qr code reader on your phone like the Oracle App for iPhone or Android

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See you in Faro! Jürgen Kress

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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