SOA Suite 12c: Actionable Emails with Human Task service by Lucas Jellema

It is my assumption that inbound and outbound emailing has been configured – for example for a GMail account – as described in these two articles: GMail for inbound mail in SOA Suite 12c and GMail for outbound mail in SOA Suite 12c and that test mails can be sent and received.

The steps are:

• configure an email driver for SOA Suite for outbound and inbound emails
• configure an email address (one of the inbound email accounts set up on the email driver configuration) for actionable emails
• create a Human Task definition for a task that is configured as actionable; assign this task to a user who has an email configured in the LDAP directory
• deploy the Human Task as part of a SOA Composite; invoke the composite to have the task assigned to the user
• the user should receive a notification mail message regarding the task assignment with the option to act on the task by clicking a link in the email; clicking such a link will trigger a response email to the actionable email account with appropriate meta-data for the SOA Suite to interpret the response; the user can even add attachments and comments to this task response mail.

We assume the first setp has been taken care of. Once the email driver for the managed server running SOA Suite has been configured for outbound and inbound email interaction, there is really not a lot to do.

Open the menu SOA Administration | Workflow Properties: Read the complete article here.

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