Cloud | PaaS Community Blog

RightNow & JDEdwards Integration Demo by SOA Suite 12c including mobile app – hosted at Oracle

May 18, 2015 Leave a comment

To get access to the Oracle demo system please visit first OPN (OPN account required)

Oracle GSE account members with interest in Tech, FMW, JDEdwards or Service Cloud; +GSE +PDIT DSS

Customers today constantly engage with companies across multiple channels. Companies need to be able to engage, sell to, and service customers across all channels: the web, in a store, over the phone, via a mobile device or through social channels. Customers desire a simple, secure and consistent experience, whether it is a bank they are interacting with, or a retail store they are ordering a product from, or a service and maintenance request they are creating.

Highlights

The demo illustrates how to

Leverage common development technologies to enable compatibility and re-usability across multiple channels
Access information and applications intuitively and securely through self-service portals for customers, employees and partners
Automate and manage cross enterprise business process shared services across multiple channels

Showcase

Mobile & Identity Management: MAF 2.0, OAM Mobile and Social, OAG, OID
Integration: Pre-built integrations RightNow, JDEdwards
Infrastructure: SOA 12c, Oracle Service Bus, WebCenter Portal

Call to Action

Click the binoculars to watch this video showing what this demo release is about
Go to the GSE Demo Store for Demo Related Details
Register a new demo or environment from the GSE website by searching for Multichannel Service Delivery

For questions/feedback please contact petraas.bhathena@oracle.com or anand.prasad@oracle.com in GSE.

For more information about Cloud Integration please visit the SOA Partner Community Workspace here AppAdvantage & Cloud Integration (free membership required www.oracle.com/goto/emea/soa)

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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The Cloud Platform Online Forum is now available on-demand

May 17, 2015 Leave a comment

If you missed any of the breakout sessions and would like to view again please visit the below link. Also, if you know any colleagues who may find value in the event please send them this information:
View on-demand version and download presentation

We invite you to attend an upcoming event
Oracle Cloud Day | Modern Business. Modern Cloud. Please visit our registration page for a city near you! You may also be interested in some additional resources & online events:

e-Book: Oracle Cloud Solutions
White Paper: Oracle’s Platform as a Service
Assessment: Platform as a Service
Online Event: Database Online Forum featuring Tom Kyte
IDC White Paper: Platform as a Service: Empowering Digital Transformation

Application Developer Track: Build, Test, Extend Cloud Applications
Java App Performance at the Speed of Cloud: Hot Tips for Successful Cloud Development
Continuous integration, automated builds, cloud deployment, self-service, developer services, mobility, Java… the list goes on and on with endless buzzwords and trends. But what do you truly need to deliver on the cloud requirements that are facing you? How will you provide the rich experiences your customers and lines of business demand? Join us to discover how a strategic cloud application foundation can enable developers (and their operations friends) to be more productive, innovative and integrated in the new cloud-based paradigm.
Jazz Up Your SaaS with Oracle PaaS Solutions
Software as a service (SaaS) is becoming the preferred deployment model for enterprise applications today. Oracle has the industry’s broadest portfolio of SaaS applications that can be easily configured to meet your business requirements and, where necessary, can be customized and integrated with other on-premises and cloud applications. Attend this session to learn how Oracle platform as a service (PaaS) with Java Cloud Service and Integration Cloud Service can extend and integrate your application investments, both on-premises and in the cloud.
Mobile Development in the Cloud
From Mobile First to Mobile Plus, it’s time for a mobile strategy that brings together two of the fastest growing trends that are reshaping the enterprise, mobile + cloud. This session will provide an overview on building mobile apps faster using cloud-based approach and an open, flexible architecture that readily integrates and mobilizes existing on-premise and cloud based applications.

Middleware IT Operations Track: Integrate, Secure, Manage your Cloud
Simplify SaaS and On-premises Integration
Unless businesses develop a plan to simplify their overall integration strategy, the explosive growth of SaaS combined with existing on-premises integration is likely to slow the pace of innovation and time-to-market, as well as increase overall complexity and costs. Attend this session to see how Oracle customers have broken through the integration quagmire and simplified integration. Hear best practices on how to better integrate Oracle cloud applications using Oracle Integration Cloud Service and Oracle SOA Suite and learn how a unified solution eliminates the divide between new cloud applications and your existing infrastructure.
Extend Your Identity Management Services to the Cloud
As organizations consume an increasing number of cloud services and apps, identity management becomes fragmented. Organizations have inconsistent access policies and lose visibility into who has access to what. To avoid these risks and costs, they are increasingly adopting a strategy of extending enterprise identity services to the cloud. This session explores how customers are using Oracle Identity Management to deliver a unified identity management solution that gives users access to all their data from any device while providing an intelligent centralized view into user access rights.
Top Tips for Managing Your Application PaaS
Your Application Platform Cloud (APaaS) is the engine that powers your cloud workloads and is the driver for next generation digital business. You will maximize these benefits when you efficiently manage and govern your APaaS. This presentation gives you insight into establishing a scalable cloud automation solution for your APaaS and iPaaS using Oracle Enterprise Manager 12c. You will learn how to unleash the power of Oracle WebLogic Server and Oracle SOA in a shared platform environment; setup and manage the infrastructure; publish flexible service catalogs; automatically and rapidly provision application software; clone them from test to production and proactively optimize performance to meet SLAs.

Business User Track: Connect, Collaborate & Analyze in the Cloud
Next-Gen Enterprise Content Management in the Cloud
Digital business is the catalyst for the next wave of revenue growth, business efficiency and service excellence. Business success depends on quick and easy collaboration inside and outside the organization – with customers, partners, suppliers, remote employees – at anytime, anywhere, on any device. In this session you will discover the unique benefits that Next-Gen ECM in the Cloud provides for today’s digital business.
Rapid Business Process Automation in the Cloud
Enable rapid development and end-to-end lifecycle management of smart, tailored-to-fit, and highly flexible business process applications on the cloud. Integrate and extend across other SaaS and on-premise applications. Leverage multi-channel responsive interfaces with web, phone and tablet. Join us to understand how you can achieve faster time to market, lowered capital costs, economies of scale, and improved flexibility with enterprise grade BPM on the cloud.
Unlocking the Power of Business Analytics in Oracle Cloud
Gaining access to enterprise-ready business intelligence just got easier. With Oracle Business Intelligence Cloud Service, departments are just a few clicks away from self-service reports and dashboards. Understand how Oracle BI Cloud Service fosters a new partnership between IT and business users to ensure that both parties are getting what they need from their business intelligence platform – from security and reliability, to simplicity and managing your own insights. Come to this session to learn more about this exciting new Oracle offering.

Watch the on-demand Webcasts and demos here.

SOA & BPM Partner Community

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Thriving On Adaptability: Best Practices for Knowledge Workers by Keith Swenson

May 11, 2015 Leave a comment

Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively.

As Surendra Reddy points out in his foreword:
“Imagine a fully integrated ACM system layered into the value stream of an enterprise. The customer support team is able to focus on customer needs, with easy access to the entire company’s repertoire of knowledge, similar cases, information, and expertise, as if it were a service. To truly accommodate customers, companies must vest real power and authority in the people and systems that interact directly with customers, at the edge of the organization and beyond. ACM augments business processes to deliver true data-driven process infrastructure entering enterprises into the age of intelligent machines and intelligent processes. ACM empowers the knowledge worker to collaborate, derive new insights, and fine tune the way of doing business by placing customers right in the left where they belong, to drive innovation and organizational efficiencies across the global enterprise.
“ACM also helps organizations focus on improving or optimizing the line of interaction where our people and systems come into direct contact with customers. It’s a whole different thing; a new way of doing business that enables organizations to literally become one living-breathing entity via collaboration and adaptive data-driven biological-like operating systems. ACM is not just another acronym or business fad. ACM is the process, strategy, framework, and set of tools that enables this evolution and maturity.
“ACM, in my opinion, is the future blueprint for the way of doing business.”

Thriving on Adaptability describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategists, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it.

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.

This important book follows the ground-breaking best-sellers, Empowering Knowledge Workers, Taming the Unpredictable, How Knowledge Workers Get Things Done, and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews. Get the book here.

SOA & BPM Partner Community

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PaaS (ICS, PCS, MSC) Cloud preview event for customers May 26h Netherlands

May 5, 2015 Leave a comment

On May 26, AMIS organises a Preview session about Oracle PaaS Cloud Services. We will start the event at 17.00 hrs with an overview of Oracle PaaS Services. We will tell you more about how they are connected and what you can use them for. In addition, you will get a sneak preview of three Oracle PaaS Services: Integration Cloud Service, Process Cloud Service and Mobile Cloud Services. We will end the event with networking and drinks at around 21.00 hrs.

Presenters during this Cloud Preview session are Lucas Jellema, Oracle ACE Director and CTO at AMIS, Robert van Mölken, Oracle ACE Associate and Sr. SOA Specialist at AMIS, Luc Gorissen, Solution Architect at AMIS and Steven Davelaar, Cloud Solution Architect at the Oracle A-team.

For details please visit the Amis registration page here

You are an Oracle partner and would like to host a similar event for your customers? Become a member in our SOA & BPM Partner Community (www.oracle.com/goto/emea/soa) and make use of our marketing campaign kits here.

SOA & BPM Partner Community

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BPM Suite on the Oracle Cloud! Learn more about Java Cloud Service – join our Webcast April 24th 2015

April 23, 2015 Leave a comment

Join our Webcast on April 24th 2015!

Oracle Java Cloud Service is a part of the platform service offerings in Oracle Public Cloud Services. Powered by Oracle WebLogic Server, it provides a platform on top of Oracle’s enterprise-grade cloud infrastructure for developing and deploying new or existing Java EE applications.

Schedule: April 24^th 2015 15:00-16:00 CET (Berlin time)

Presenters: Cosmin Tudor & Jürgen Kress

Registration: please visit our registration page here

In this eSeminar we will provide both an overview presentation and a short demo that will cover the new Oracle Java Cloud Services – Platform as a Service offerings and the integration with other Oracle Cloud offerings like: Developer Cloud Services, Database Cloud Services, Documents Cloud Services …

Do you want to learn more about innovative features, capabilities and roadmap of Oracle Java Cloud Services? Then this technical overview is for you.

Presentation Outline – 1 hour

Java Cloud Services:
- Java Cloud Services PaaS and PaaS – Virtual Image
- Java Cloud Services SaaS Extensions
- Management and Administration:
  - Provisioning
  - Backup & Recovery
  - Patching
  - Scaling
  - REST API
- Coherence Cloud Services
- Storage Cloud Services
- Compute Cloud Services
Developer Cloud Services
Database Cloud Services

Audience

Java/JavaEE/WebLogic Consultants & Architects

For details please visit our registration page here.

SOA & BPM Partner Community

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SaaS-OnPremise Integration with Fusion Middleware demo available

April 15, 2015 Leave a comment

To get access to the Oracle demo system please visit first OPN (OPN account required)

With the increasing popularity of software as a service (SaaS), there is a key imperative to quickly, efficiently and securely integrate the newer SaaS applications with their existing on-premise counterparts. Using an incident management/service delivery scenario, this demo shows how Oracle Fusion Middleware streamlines this integration via a unified framework of middleware components that masks the technical differences and enforces consistency via a common integration platform for SaaS and On-Premise applications.

Highlights

Incident management/service delivery scenario with multiple user personas to reflect real world use case
SOA Suite 12c with Oracle Cloud and On-Premise Adapters to integrate Oracle Service Cloud and E-Business Suite applications
Scalable and secure access management for cross-application processes and transactions via OAM Mobile and Social, OAG, OID
This demo is mostly an iPhone based demo.

Call to Action

Click the binoculars to watch this <2 minute video showing what this demo release is about
Go to the GSE Demo Store for Demo Related Details
Register a new demo or environment from the GSE website by searching for SaaS-OnPremise Integration

For more information about SaaS integration attend our Multichannel Integration hands-on workshop at the Fusion Middleware Community Forum 2015 or visit the SOA Partner Community Workspace (Community membership required).

SOA & BPM Partner Community

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Cloud Adapter for Oracle RightNow Cloud (12.1.3) Now Generally Available –

April 10, 2015 Leave a comment

· Blog from product management

· Datasheet | Sales Presentation (at our SOA Community Workspace – membership required)

· Download | Documentation

· Pricing | Certification

· Webcast: Oracle Cloud Adapter-Customer Insights Webcast: Advanstar – Blog

· Tame the Cloud Integration Beast: Whitepaper and eBook – Download

Oracle RightNow Cloud, the eminent component of Oracle Service Cloud, makes it possible for organizations to better understand their customers, and quickly deliver apt answers through preferred service channels and devices. Whether your organization needs to deliver web customer service, enable a cross-channel contact center, or provide faster service in the field – Oracle RightNow Cloud makes it easy for customers to engage with your brands; your employees to serve customers; and your organization to adapt to changing business needs.To fulfill more connections, more channels, and provide even greater flexibility of integration to better serve customers needs, Oracle Cloud Adapter for RightNow has been introduced on the market leading SOA Suite 12c platform.

The Oracle Cloud adapter for RightNow provides intuitive wizard based approach common to all Oracle Cloud Adapters. It eliminates the complexity of cloud integration by encapsulating session management, simplifying security, and pruning many manual steps. The graphical adapter provides highly declarative way to discover the RightNow objects and operations of choice, and build the integration. The RightNow Cloud Adapter lets you connect to other cloud and on-premise applications via Oracle SOA Suite 12c which supports over 200 integration adapters and technologies.

The time to market for service solutions spanning RightNow Cloud and on-premise applications (viz. E-Business Suite, Siebel, SAP), or other cloud applications will be significantly reduced by leveraging the RightNow Cloud Adapter. These solutions also expand the value of the applications to the organization. Some of the examples of complementary business solutions that will benefit from RightNow Cloud Adapter include:

· Agent Dispatch for Field Service: RightNow Cloud Agent interacts with a customer via phone, chat or email and leverages back office functionality to schedule and dispatch a technician.

· Service interactions for Sales and Marketing: Share customer information with your marketing and sales automation applications, as well as enable your sales account management teams to view service incidents with products.

· Agreement Renewals: Enable RightNow Cloud customers to renew agreements/contracts residing in a different application.

SOA & BPM Partner Community

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Leverage the power of BI Publisher in Cloud integrations Hakan Biroglu

March 14, 2015 Leave a comment

By now we are all accustomed to running Applications in the Cloud and it has reached the next phase: extensibility and integrating of the Cloud Applications with other applications in our enterprise architecture. Oracle is investing a lot on this area with PaaS, IaaS, DBaaS, MWaaS, JaaS and everything else that ends with aaS. This will work fine if you are a Sales Cloud customer, where you have the ability to create custom objects, outbound calls, etc.
But what if you’re a Cloud ERP or HCM customer? Integration here is currently limited to file based extracts, file based loaders, spreadsheet loaders and web services that have been made available to be consumed externally. In real-time integrations you may be confronted with data needs that are not (yet) available by the web services provided in Cloud Applications, but you also do not the tooling to create custom web services for these needs. Or do you?
Inspired by this blog of FA Developer Relations, I would like to demonstrate how you can create custom real-time data extracts on nearly any data that resides in Fusion, using the PublicReportService
The PublicReportService is an externally available web service that provides you the ability to create, delete, update, schedule and run BI Publisher Reports. What makes this really interesting is the combination of creating your custom datamodel in BI Publisher and the operation to run a Report on this data.

Custom Datamodel

From the Navigator you can access BI Publisher via the menu item Reports and Analytics. From here create a new Report. Read the complete article here.

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