RightNow & JDEdwards Integration Demo by SOA Suite 12c including mobile app – hosted at Oracle

May 18, 2015 Leave a comment

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To get access to the Oracle demo system please visit first OPN (OPN account required)

Oracle GSE account members with interest in Tech, FMW, JDEdwards or Service Cloud; +GSE +PDIT DSS

Customers today constantly engage with companies across multiple channels. Companies need to be able to engage, sell to, and service customers across all channels: the web, in a store, over the phone, via a mobile device or through social channels. Customers desire a simple, secure and consistent experience, whether it is a bank they are interacting with, or a retail store they are ordering a product from, or a service and maintenance request they are creating.

clip_image004Highlights

The demo illustrates how to

  • Leverage common development technologies to enable compatibility and re-usability across multiple channels
  • Access information and applications intuitively and securely through self-service portals for customers, employees and partners
  • Automate and manage cross enterprise business process shared services across multiple channels

Showcase

  • Mobile & Identity Management: MAF 2.0, OAM Mobile and Social, OAG, OID
  • Integration:  Pre-built integrations RightNow, JDEdwards
  • Infrastructure: SOA 12c, Oracle Service Bus, WebCenter Portal

Call to Action

For questions/feedback please contact petraas.bhathena@oracle.com or anand.prasad@oracle.com in GSE.

For more information about Cloud Integration please visit the SOA Partner Community Workspace here AppAdvantage & Cloud Integration (free membership required www.oracle.com/goto/emea/soa)

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Cloud Adapter for Salesforce.com free online training

March 13, 2015 Leave a comment

 

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Oracle Cloud Adapter for Salesforce.com Overview This video provides an overview of the Adapter and then demonstrates how you could use Oracle SOA Suite and the Salesforce adapter to synchronize Account information between Salesforce.com and E-Business Suite on-premise. For more information see oracle.com/oll/soa.

Working with the Oracle Cloud Adapter for Salesforce.com In this video, we show the concrete steps to integrate Salesforce.com with E-Business Suite, synchronizing customer Account information from E-Business Suite to Salesforce.com. First we will see how to configure the Salesforce.com adapter using Oracle JDeveloper.
Second, we see how to synchronize Account information from on-premise E-Business Suite to Salesforce.com using Oracle Salesforce.com

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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RightNow Cloud Adapter (12.1.3) Released

March 10, 2015 Leave a comment

 

What are we announcing

The Oracle Cloud Adapter for Oracle RightNow Cloud (12.1.3) clip_image002is now generally available. This adapter is certified to work with

  • Oracle SOA Suite 12.1.3

Oracle Cloud Adapters are designed to dramatically simplify Integrations between Cloud and On-Premise Applications. Oracle Cloud Adapter for Oracle RightNow Cloud Service is another one in the series of Cloud adapters that we have released, providing enhanced developer productivity via intuitive design-time wizards and intelligent run-time capabilities such as smart security and session management.

Here are the relevant links for the RightNow Cloud adapter:

· Datasheet

· Sales Deck ISW-Integration_with_RightNow_Cloud.pptx SOA Community Workspace (SOA Community membership required)

· Download

· Documentation

· Certification

Oracle Cloud Adapter in the news !

· Enhance your customer experience with Oracle RightNow Cloud Adapter

· Don’t let SaaS Simplicity Become Cloud Complexity

· Oracle Cloud Adapter-Customer Insights Webcast: Advanstar

You can also visit the Oracle Fusion Middleware page on OTN to find more information about the products.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Cloud Adapter – Advanstar Customers Insights Webcast Went Live Today

February 2, 2015 Leave a comment

 

clip_image002When your company tagline is "Connecting our Customers with Theirs", you can’t afford to get integration wrong.   Watch this brief on-demand webcast now to learn why Advanstar chose Oracle integration including the new Oracle Cloud Adapters to replace their legacy integration solution to simplify IT and provide real time synchronization between cloud and on-premise applications.

As you may have seen at Oracle OpenWorld 2014, there has been tremendous interest in the new Oracle Cloud Adapters for simplifying the cloud to on-premises integration challenge.  In this webcast by Advanstar and OSI Consulting, you will learn how Advanstar used the "Oracle Cloud Adapter for Salesforce.com" to connect their sales reps to Oracle E-Business Suite.  As described in the webcast, here were some of the challenges that drove them to the Oracle Solution:

Challenges Prior to the Oracle Solution:

  • Informatica batch integration using a cloud replication service was not acceptable
  • Lack of real-time integration
  • Data replication jobs ran into each other causing conflicts
  • High volume caused increased problems

Oracle Integration Solution Benefits:

  • Simplified cloud integration using the new Oracle Cloud Adapter for Salesforce.com
  • Faster integration of future applications
  • Instant updates for sales reps – real time data synchronization

Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Cloud Adapter for Salesforce.com – Understanding What It Does & How You Benefit by ITC

January 19, 2015 1 Comment

Starting in the 1990’s it became standard operating procedure in all large and even mid-sized companies to use an ERP system  such as Oracle E-Business Suite to manage business processes like Order Management, Accounting System or Supply Chain Management, along with the complete sales and revenue cycle from quote-to-order and order-to-cash.

clip_image002However, as recently as only a half-decade ago, those same companies either ran CRM systems completely independently of those ERP solutions or they scarified high quality CRM functionally for a CRM alternative that was “good enough”  but integrated easily with Oracle.
However, this began to change at the beginning of the second decade of the 21st century, as companies began dropping their legacy systems and opting to move to SaaS-based CRM solutions such as SalesForce.com.  The attraction of solutions such as Salesforce.com is twofold: first, they offer best of breed functionality; second, the SaaS model makes them very attractive from a total cost of ownership perspective. 
However,  the downside that Oracle users face when they adopted a SaaS solution such as SalesForce.com was that it didn’t integrate with Oracle E-Business Suite. And this creates problems such as data silos, data scattering, data quality issues and other major inefficiencies related to business process execution. Maintaining your data also becomes a challenge, as data captured across your system must be duplicated to SalesForce.
To overcome these issues and take full advantage of Oracle EBS and SalesForce.com organizations need to achieve a seamless information flow between the two: they need to integrate them. This much has long been obvious. Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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