ServiceCloud Rightnow Integration, XSLT Transformations! By Fabio Persico

August 24, 2016 Leave a comment

clip_image002

 

I’ve just roll out to a live environment, a SOA Integration project with Oracle Service Cloud Rightnow.

The customer needed to migrate from a in-house CRM to Oracle Service Cloud and with my company Infomentum we have helped them in taking this big step. Since that I have made lots of experience with OSC WebServices.

Here I just want to share the complex XSLT Transformation which we have implemented to communicate with the OSC WebServices, hopefully these can speed up any other SC integration projects.

There are 6 transformation in the ZIP package (we have implemented more):

XSLT Name

SC Object

Out of the box Object?

Operation Type

xsltContact2Update

CONTACT

Yes

UPDATE

xsltOrganisationToUpdate

ORGANIZATION

Yes

UPDATE

xsltProgrammeToUpdate

CO.PROGRAMME

No

UPDATE

xsltProgrammeTypeToUpdate

CO.PROGRAMMETYPE

No

UPDATE

xsltCourseToUpdate2

CO.COURSE

No

UPDATE

xsltSessionToUpdate

CO.SESSION

No

UPDATE

In the XSLTs you’ll find all the details about the TARGET columns (Oracle Service Cloud ones). Here are some important concepts I want to highlight:

  • SC Columns in the XSLT are sometimes out of the box column, in some other cases they are custom ones. In the XSLT the latter will be identified with the tag GenericFields. Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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ServiceCloud Rightnow Integration, XSLT Transformations! By Fabio Persico

July 20, 2016 Leave a comment

 

clip_image002I’ve just roll out to a live environment, a SOA Integration project with Oracle Service Cloud Rightnow.

The customer needed to migrate from a in-house CRM to Oracle Service Cloud and with my company Infomentum we have helped them in taking this big step. Since that I have made lots of experience with OSC WebServices.

Here I just want to share the complex XSLT Transformation which we have implemented to communicate with the OSC WebServices, hopefully these can speed up any other SC integration projects.

There are 6 transformation in the ZIP package (we have implemented more):

XSLT Name

SC Object

Out of the box Object?

Operation Type

xsltContact2Update

CONTACT

Yes

UPDATE

xsltOrganisationToUpdate

ORGANIZATION

Yes

UPDATE

xsltProgrammeToUpdate

CO.PROGRAMME

No

UPDATE

xsltProgrammeTypeToUpdate

CO.PROGRAMMETYPE

No

UPDATE

xsltCourseToUpdate2

CO.COURSE

No

UPDATE

xsltSessionToUpdate

CO.SESSION

No

UPDATE

In the XSLTs you’ll find all the details about the TARGET columns (Oracle Service Cloud ones). Here are some important concepts I want to highlight:

  • SC Columns in the XSLT are sometimes out of the box column, in some other cases they are custom ones. In the XSLT the latter will be identified with the tag GenericFields. Read the complete article here.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Connect and consume data with Oracle RightNowCX using the new SOA12c RightNow adapter by Fabio Persico

December 19, 2015 Leave a comment

 
clip_image002Connect and consume data with Oracle RightNowCX using the new SOA12c RightNow adapter

The  Oracle RightNow adapter has been released for the SOA 12.1.3 just couple of months ago, and I tested as soon as I’ve heard of it!

What it is needed for this tip
  • JDeveloper 12.1.3
  • An account with read right on the WebServices exposed by an Oracle Rightnow instance
Before starting!

Make sure the following patch bundle has been applied to your SOA/jdev Home.
Bundle Patch for Bug: 20423408
The patch can be downloaded from Oracle support of course, and installed using opatch apply.
The patch must be applied to both, the SOA Server home (if not in the jdev home) and Jdev home, since the new plugin which will shows the RightNow adapter wizard, must be configured into JDeveloper.
Remember to perform the post-installation steps (patch READ-ME for details):

1. Log in to Fusion Middleware Control Enterprise Manager.
2. Expand "Weblogic Domain" in the left panel
3. Right click on the domain you want to modify and select Security > System Policies to display the page System Policies. Read the complete article here

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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RightNow & JDEdwards Integration Demo by SOA Suite 12c including mobile app – hosted at Oracle

May 18, 2015 Leave a comment

clip_image002

To get access to the Oracle demo system please visit first OPN (OPN account required)

Oracle GSE account members with interest in Tech, FMW, JDEdwards or Service Cloud; +GSE +PDIT DSS

Customers today constantly engage with companies across multiple channels. Companies need to be able to engage, sell to, and service customers across all channels: the web, in a store, over the phone, via a mobile device or through social channels. Customers desire a simple, secure and consistent experience, whether it is a bank they are interacting with, or a retail store they are ordering a product from, or a service and maintenance request they are creating.

clip_image004Highlights

The demo illustrates how to

  • Leverage common development technologies to enable compatibility and re-usability across multiple channels
  • Access information and applications intuitively and securely through self-service portals for customers, employees and partners
  • Automate and manage cross enterprise business process shared services across multiple channels

Showcase

  • Mobile & Identity Management: MAF 2.0, OAM Mobile and Social, OAG, OID
  • Integration:  Pre-built integrations RightNow, JDEdwards
  • Infrastructure: SOA 12c, Oracle Service Bus, WebCenter Portal

Call to Action

For questions/feedback please contact petraas.bhathena@oracle.com or anand.prasad@oracle.com in GSE.

For more information about Cloud Integration please visit the SOA Partner Community Workspace here AppAdvantage & Cloud Integration (free membership required www.oracle.com/goto/emea/soa)

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Cloud Adapter for Oracle RightNow Cloud (12.1.3) Now Generally Available –

April 10, 2015 Leave a comment

 

· clip_image002Blog from product management

· Datasheet | Sales Presentation (at our SOA Community Workspace – membership required)

· Download | Documentation

· Pricing | Certification

· Webcast: Oracle Cloud Adapter-Customer Insights Webcast: Advanstar – Blog

· Tame the Cloud Integration Beast: Whitepaper and eBook – Download

Oracle RightNow Cloud, the eminent component of Oracle Service Cloud, makes it possible for organizations to better understand their customers, and quickly deliver apt answers through preferred service channels and devices. Whether your organization needs to deliver web customer service, enable a cross-channel contact center, or provide faster service in the field – Oracle RightNow Cloud makes it easy for customers to engage with your brands; your employees to serve customers; and your organization to adapt to changing business needs.To fulfill more connections, more channels, and provide even greater flexibility of integration to better serve customers needs, Oracle Cloud Adapter for RightNow has been introduced on the market leading SOA Suite 12c platform.

The Oracle Cloud adapter for RightNow provides intuitive wizard based approach common to all Oracle Cloud Adapters. It eliminates the complexity of cloud integration by encapsulating session management, simplifying security, and pruning many manual steps. The graphical adapter provides highly declarative way to discover the RightNow objects and operations of choice, and build the integration. The RightNow Cloud Adapter lets you connect to other cloud and on-premise applications via Oracle SOA Suite 12c which supports over 200 integration adapters and technologies.

The time to market for service solutions spanning RightNow Cloud and on-premise applications (viz. E-Business Suite, Siebel, SAP), or other cloud applications will be significantly reduced by leveraging the RightNow Cloud Adapter. These solutions also expand the value of the applications to the organization. Some of the examples of complementary business solutions that will benefit from RightNow Cloud Adapter include:

· Agent Dispatch for Field Service:  RightNow Cloud Agent interacts with a customer via phone, chat or email and leverages back office functionality to schedule and dispatch a technician.

· Service interactions for Sales and Marketing: Share customer information with your marketing and sales automation applications, as well as enable your sales account management teams to view service incidents with products.

· Agreement Renewals: Enable RightNow Cloud customers to renew agreements/contracts residing in a different application.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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RightNow Cloud Adapter (12.1.3) Released

March 10, 2015 Leave a comment

 

What are we announcing

The Oracle Cloud Adapter for Oracle RightNow Cloud (12.1.3) clip_image002is now generally available. This adapter is certified to work with

  • Oracle SOA Suite 12.1.3

Oracle Cloud Adapters are designed to dramatically simplify Integrations between Cloud and On-Premise Applications. Oracle Cloud Adapter for Oracle RightNow Cloud Service is another one in the series of Cloud adapters that we have released, providing enhanced developer productivity via intuitive design-time wizards and intelligent run-time capabilities such as smart security and session management.

Here are the relevant links for the RightNow Cloud adapter:

· Datasheet

· Sales Deck ISW-Integration_with_RightNow_Cloud.pptx SOA Community Workspace (SOA Community membership required)

· Download

· Documentation

· Certification

Oracle Cloud Adapter in the news !

· Enhance your customer experience with Oracle RightNow Cloud Adapter

· Don’t let SaaS Simplicity Become Cloud Complexity

· Oracle Cloud Adapter-Customer Insights Webcast: Advanstar

You can also visit the Oracle Fusion Middleware page on OTN to find more information about the products.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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