ServiceCloud Rightnow Integration, XSLT Transformations! By Fabio Persico

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I’ve just roll out to a live environment, a SOA Integration project with Oracle Service Cloud Rightnow.

The customer needed to migrate from a in-house CRM to Oracle Service Cloud and with my company Infomentum we have helped them in taking this big step. Since that I have made lots of experience with OSC WebServices.

Here I just want to share the complex XSLT Transformation which we have implemented to communicate with the OSC WebServices, hopefully these can speed up any other SC integration projects.

There are 6 transformation in the ZIP package (we have implemented more):

XSLT Name

SC Object

Out of the box Object?

Operation Type

xsltContact2Update

CONTACT

Yes

UPDATE

xsltOrganisationToUpdate

ORGANIZATION

Yes

UPDATE

xsltProgrammeToUpdate

CO.PROGRAMME

No

UPDATE

xsltProgrammeTypeToUpdate

CO.PROGRAMMETYPE

No

UPDATE

xsltCourseToUpdate2

CO.COURSE

No

UPDATE

xsltSessionToUpdate

CO.SESSION

No

UPDATE

In the XSLTs you’ll find all the details about the TARGET columns (Oracle Service Cloud ones). Here are some important concepts I want to highlight:

  • SC Columns in the XSLT are sometimes out of the box column, in some other cases they are custom ones. In the XSLT the latter will be identified with the tag GenericFields. Read the complete article here.

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About Jürgen Kress
As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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