Poster: Adaptive Case Management (ACM) in Practice

Knowledge-driven processes are typically unpredictable in their execution. Experts working on them decide what’s the next best action to take. This is in contrast to traditional BPM, in which all possible paths of a process are predetermined and modeled into the process. Case management is a way to control and implement these unstructured processes. With the poster below we’d like to bring some of the key aspects of Adaptive Case Management (ACM) on one page.

Feel free to download the PDF-version if you are interested in (login required):

  • What is ACM?
  • Why should I use ACM?
  • How can ACM user interfaces look like?
  • What are the main building blocks of an ACM solution?
  • How to visualize ACM cases with CMMN 1.0? 

Send your feedback via twitter with #acmposter:


Jürgen Kress
twitter.com/soacommunity

Berthold Maier
twitter.com/bmaier

Hajo Normann
twitter.com/HajoNormann

Danilo Schmiedel
twitter.com/dschmied

Guido Schmutz
twitter.com/gschmutz

Bernd Trops
twitter.com/berndtrops

Clemens Utschig-Utschig

Torsten Winterberg
twitter.com/t_winterberg

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Securing the SOA Landscape part of Industrial SOA series

imgIntroduction

Security requirements are usually relatively easy to manage when using local restrictions in conventional closed systems. They become more complex in the distributed system landscape of an SOA. Not limited to only an application or an application domain anymore, security must work across a range of applications and business processes.

Numerous security standards have been created in order to realize these comprehensive security requirements. These include WS-SecurityPolicy, WS-Trust, XML Encryption, XKMS, XML Signature, WS-Federation, WS-SecureConversation, SAML1, SAML2, and many more. Currently, no product or open source framework can fully support all of these standards. In our experience, incompatibilities arise whenever an SOA product or deployed Web service framework needs to communicate outside of its small ecosystem.

Not surprisingly, project managers who are confronted with increasing expenses tend to start looking for viable alternatives. They then usually choose to develop inflexible solutions in-house that can quickly implement risky anti-patterns, such as transferring usernames and passwords within the functional payload. The variety of different standards makes it difficult to formulate a clear understanding of the available security standards and internal product dependencies, in light of the individual restrictions to designing a well-secured system.

Our aim is to provide IT experts and SOA architects with tips on how to handle security responsibly, using tried and true best practices as a basis.

How Much Security Do I Need?

Security plays a crucial role due to SOA’s extensively networked nature, yet is not required by all of the different types of applications and architecture layers to the same degree. Defining both internal and external security requirements for the entire organization and its individual departments by conceptually developing the implementation is therefore important.

Read the full article at the Service Technology Magazine or Oracle Technology Network.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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SOA, Cloud + Service Technology Symposium call for presentations

The 6th International SOA, Cloud + Service Technology Symposium is scheduled to take place in Mexico City, Mexico on November 5-6, 2013. This year’s event will attract speakers, keynotes, authors and industry experts from around the world to foster the sharing of knowledge and know-how in the ever-broadening service technology fields. Topic areas will include Service-Oriented Architecture (SOA), Cloud Computing, Big Data, Contemporary Virtualization, Capacity Planning, Semantic Web, and many more. Tracks and preliminary agenda information will be published soon. Be sure to stay informed of the many upcoming news items and announcements by connecting to the Symposium’s Twitter, Facebook and LinkedIn Group accounts.

Call for Presentations
The call for presentation is open, make sure you submit your success story about Oracle SOA Suite, BPM Suite, ACM, SOA Governance, b2b, adapters and cloud computing papers.  Any interesting customer success story and the lessons learned from these implementations is highly welcome. Also presentations about latest hot topics like API management, big & fast data, BPM & ACM are highly welcome!

If you want to learn more about the conference and sponsorship opportunities please visit the website http://www.servicetechsymposium.com/

Presentation proposals should be submitted by filling out the speaker form and sending the completed form to call@servicetechsymposium.com. To download the speaker form, please click here: Download the Symposium Speaker Form.

For additional call for papers please visit our wiki!

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Sales Kits for SOA & BPM – Oracle Partners FY14

We want that you are aligned with the Oracle sales team and prepared like the Oracle sales team. Therefore please take some time to read & use the sales material at our SOA Community Workspace (SOA Community membership required): OFM partner sales plays FY14.pptx & Oracle Fusion Middleware Customer Reference Booklet.pdf.

SOA BPM
Sales play · Integration partner sales plays FY14.pptx · BPM partner sales plays FY14.pptx
Cheat sheet · Cheat Sheet Application Integration FY14.pdf

· Cheat Sheet Mobile Integration FY14.pdf

· Cheat Sheet BPM for Adaptive Case Management FY14.pdf

· Cheat Sheet BPM for Business Driven Process Optimization FY14.pdf

· Cheat Sheet BPM for Process Driven Application Extension FY14.pdf

Customer presentation · SOA-11g-CVC-latest.pptx · Adaptive Case Management.pptx

· Business Driven Process Optimization.pptx

· Process Driven Application Extension.pptx

Marketing Kit · Event Kit – Integration Success Workshop FY14.zip · BPM Event Partner Kit

Please do use this material in the spirit of our partnership!

 

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Top tweets SOA Partner Community – September 2013

Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity

clip_image001Simone Geib RT @otnarchbeat: Understanding Service Compensation, by @soacommunity @HajoNormann @gschmutz @t_winterberg #industrialsoa

clip_image002SOA Community Next Generation Service Integration Platform: Oracle SOA Suite on Oracle Exalogic Elastic Cloud and Oracle Exadata… http://wp.me/p10C8u-1aa

clip_image003OTNArchBeatUnderstanding Service Compensation, by @soacommunity @HajoNormann @gschmutz @t_winterberg #industrialsoa http://pub.vitrue.com/pp3r

clip_image003[1]OTNArchBeatCheck out this short list of must-read books for those working with #Oracle #BPM Suite http://pub.vitrue.com/wtRI

clip_image004C2B2 ConsultingSOAP over JMS between WebLogic 12 and Apache CXF | C2B2 Blog http://blog.c2b2.co.uk/2013/09/soap-over-jms-between-weblogic-12-and.html … #Apache #Camel #weblogic

clip_image005Lucas JellemaPretty old article, still relevant: throttle File Adapter in SOA Suite using Synchronous BPEL process https://blogs.oracle.com/adapters/entry/creating_a_synchronous_bpel_composite_using_file_adapter …

clip_image006Dain HansenSneak Preview of SOA Sessions at Oracle Open World 2013 #soa #oow http://pub.vitrue.com/Nr9N

clip_image008WhitehorsesLees de 2 Whitebooks over Oracle BPM Adaptive Case Management: intro (http://www.whitehorses.nl/whitebooks/2013/adaptive-case-management-een-overview …) en praktijk (http://www.whitehorses.nl/whitebooks/2013/adaptive-case-management-actie …) #ACM

clip_image002[1]SOA Community Oracle API Management new datasheets API Management Datasheet & Enterprise Repository for API Management http://wp.me/p10C8u-1a3

clip_image009Walter Montantes México presente en #OFMSummerCamp Lisboa 2013 cc @soacommunity @AdquemTI pic.twitter.com/9NEFwsWCAq

clip_image010Matthias FuchsBack from perfect #OFSummercamps and @soacommunity – having many new ideas for SOA Implementations

clip_image012ServiceTechSymposiumThe August issue of the Service Technology Magazine is now published with new articles. Read them at: http://www.servicetechmag.com

clip_image013Ajay KhannaDiscussing Business Driven OracleBPM with Avio’s Dan Atwood http://medianetwork.oracle.com/video/player/2637005751001 … #BPM #process #UX #OracleBPM

clip_image002[2]SOA Community You like the #OFMSummercamp? Send us your feedback and pictures from the #OFMSummercamp @soacommunity or http://www.facebook.com/soacommunity

clip_image014Abdellatif BOUCHAMA #ESB approaches & #SOA. http://lnkd.in/YrjXcx <– a great article from @soacommunity on the different uses of ESB

clip_image015Brian Eble Fantastic article from @soacommunity on defining and various #ESB approaches #SOA. http://servicetechmag.com/I73/0613-3

clip_image004[1]C2B2 Consulting MIDDLEWARE INSIGHT – C2B2 Newsletter http://blog.c2b2.co.uk/2013/08/middleware-insight-c2b2-newsletter.html … #GlassFish #JBoss #WebLogic #SOA #Pivotal #VMworld #TomCat #Apache #Java #JEE

clip_image002[3]SOA Community Enterprise Service Bus article part of Industrial SOA series http://wp.me/p10C8u-1a0

clip_image003[2]OTNArchBeatGoing to #oow13? Have a cool middleware project you’d like to talk about on an @OTNArchBeat video? Let’s talk! http://pub.vitrue.com/AwLU

clip_image016Diego NeriI recommend with eyes closed 🙂 RT @soacommunity: SOA Governance 11g Implementation book by Luis Augusto Weir http://wp.me/p10C8u-16s

clip_image017David Shaffer Starting run-up to OpenWorld – signed up Green Mountain Power, Northern Trust, Stryker for SOA cust panel – CON4539 http://bit.ly/16eZjFG

clip_image019Oracle Middleware How can you increase productivty with mobile applications? What can AppAdvantage do for you? Find out now… http://pub.vitrue.com/QVXH

clip_image021orclateamsoa#orclateamsoa Blog: Oracle Service Bus JMS Deployments Utility http://ow.ly/2zsvIu

clip_image022Patrick Sinke Oracle Document editor is a huge tool (6GB), but contains every version and subset of EDI, HL7, etc definitions. Impressive. #OFMSummercamp

clip_image006[1]Dain HansenRT @OracleBPM: Video: @RCesare from Oracle Product Management discusses Oracle Process Accelerators http://pub.vitrue.com/tT17

clip_image002[4]SOA Community SOA Community Newsletter August 2013 http://wp.me/p10C8u-19Y

clip_image002[5]SOA Community Top tweets SOA Partner Community – August 2013 http://wp.me/p10C8u-19V

clip_image023OracleBlogsSOA Maturity Alongside Contract Standardization Published Service Technology Magazine Issue LXXIII http://ow.ly/2zpRFE

clip_image003[3]OTNArchBeat Case Management In-Depth: Cases & Case Activities Part 2 – Case Rules | Mark Foster #bpm #fmwateam http://pub.vitrue.com/GtAI

clip_image002[6]SOA Community SOA Maturity Alongside Contract Standardization Published: June 27, 2013 – Service Technology Magazine Issue LXXIII http://wp.me/p10C8u-18D

clip_image024Jacco H. Landlust new SOA HA paper http://wp.me/pBEO1-aT

clip_image025Rajesh Raheja "SOA Blackbelt training – results & best practices" https://blogs.oracle.com/soacommunity/entry/soa_blackbelt_training_results_best …

clip_image002[7]SOA Community Oracle Applications Customers Using Oracle Fusion Middleware Reference Booklet http://wp.me/p10C8u-18x

clip_image002[8]SOA CommunitySOA OOW Community Reception Spetember 24th – read the SOA Community newsletter for registration #soacommunity 50% booked – register now!

clip_image002[9]SOA CommunityOracle Cloud partnership with Salesforce & Microsoft and NetSuite – it is all about Middleware! http://wp.me/p10C8u-18z

clip_image026Jan van ZoggelNew blog post: Force dehydration in Oracle #BPM http://wp.me/p1H430-t7

clip_image019[1]Oracle Middleware Know what is happening with Fusion #Middleware by reading the latest edition of the newsletter http://pub.vitrue.com/amL8

clip_image027Danilo SchmiedelOptions for removing data in MDS Repository http://bit.ly/1d43P03 @soacommunity @OC_WIRE

clip_image002[10]SOA CommunityCloud computing your Middleware Service opportunity! http://wp.me/p10C8u-18v

clip_image025[1]Rajesh Rahejahttp://Salesforce.com integration using Oracle SOA Suite 11g: Demo and Whitepaper https://blogs.oracle.com/SOA/entry/integrating_with_salesforce_com_video … @soacommunity

clip_image003[4]OTNArchBeatCase Study: A Case of Fusion Middleware | @LucasJellema #soa http://pub.vitrue.com/J8Bl

clip_image002[11]SOA Community Sales Briefing Fiscal Year 2014 go to market SOA & BPM http://wp.me/p10C8u-18m

clip_image005[1]Lucas JellemaWhy, how &when to apply SOA and Fusion Middleware to achieve Business &IT Objectives?Read: Case of Fusion Middleware: http://www.oracle.com/technetwork/articles/soa/jellema-case-for-fmw-1985090.html …

clip_image028OPITZ CONSULTINGDon’t miss Conference Session about "Managing Knowledge Worker Processes" at #OOW 2013 – http://ow.ly/nWKzJ @dschmied @soacommunity

clip_image025[2]Rajesh RahejaHybrid Cloud Integration using Oracle SOA Suite (YouTube playlist) http://www.youtube.com/playlist?list=PLf3JUm4iVyUk81xCMVHNozhtaCCKGZshD …

clip_image030Oracle BPMVideo: Oracle Process Accelerators help to Extend Applications #BPM http://pub.vitrue.com/KFWa

clip_image013[1]Ajay Khanna Exciting line up of BPM conference sessions & demos #OOW 2013 http://lnkd.in/8EvjPg

SOA & BPM Partner CommunityFor regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Additional new content SOA & BPM Partner Community

 

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Oracle OpenWorld focus on SOA & BPM & Community Reception

Are you ready for Oracle OpenWorld 2013? Did you plan your agenda? Some tips to plan your trip:

OOW 2013 & Fusion Middleware Partner Community Reception Tuesday September 24th 2013
You are invited to join our traditional Fusion Middleware Partner Community Reception at OpenWorld. Please read the community newsletter for the registration link!

Tips for Oracle Open World

  • Plan your schedule well in advance!
  • Visit the demo groups for the products you are interested
  • Arrange 1:1 meetings with product management and A&C management
  • OFM Specialized partners can record short videos for oracle.com and your website reserve your seat Video Blogging scheduler
  • Wear comfortable shoes, casual cloth and a light backpack
  • Don’t forget your international health insurance
  • Share your news & knowledge via social media like twitter @soacommunity @wlscommunity #OOW2013
  • Drink some water during the day and a beer at our reception

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Business Process Management (BPM) 11g PS6 Awareness Course

At the Oracle Learning Library you can find a quick start course for Oracle BPM Suite PS6. The on-demand course gives you an introduction in the new PS6 products features including a demo.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Functional Testing Business Processes In Oracle BPM Suite 11g by Arun Pareek

Over the last couple of projects, I have been trying to establish a set of methodologies around initiation, development, deployment and management of business processes using Oracle BPM Suite 11g. In a series of posts, I will be taking about a lot of problem areas that can be effectively tackled in order to deliver a highly successful BPM project using this technology.

The areas I intend to cover are around design and modelling best practices, team development, delivery methodologies, testing, troubleshooting, automation, performance tuning and operational management to name a few. However in terms of priority and the nature of pain experienced in each of these aforementioned areas, I am of the opinion that a great chunk is attributed to testing and maintaining code quality. Business processes are in constant need to be truly dynamic more than ever so that planned as well as ad-hoc changes can be promoted seamlessly. Also with Oracle BPM Suite 11g promising greater involvement of business users in terms of making deployable changes to the processes, ensuring that functionality and quality of the build/changes is maintained is very crucial. In the previous blog post, I had elaborated on unit testing strategies for business processes and methods of achieving them from the Oracle BPM Suite 11g studio. Proper unit testing is important in terms of validating that the core logical outcomes of a business processes are executed as expected. This ensures that all sequence flows and paths in a business process are tested and conformant. The post can be accessed here.

However, apart from testing the basic process paths a lot of other things demand testing too. Business processes can populate data in downstream systems, integrate with services, create events, send notifications, assign workflow tasks which may have their own lifecycle, etc. From a quality perspective all of these steps must be verified too. The overall functionality of the business processes must be thoroughly tested to determine their reliability before being deployed to the actual IT infrastructures. Organizations do invest in quality measures to evaluate features of business processes by employing a comprehensive testing strategy, involving analysts, developers, functional testers and business users. However they begin to invest in test automation very late in the project lifecycle. This poses a significant threat and concern, particularly when the business processes are continuously changing and evolving. An increasing pace of business process changes as well as applications growing more complex means that many functional testing teams are reaching the breaking point. Change management becomes difficult as there is always a risk of introducing new bugs down the way. As much as we all would like to have agility, the process is defeated by having improper developer operations.

Having a regression functional testing suite very early in BPM project development cycle is, by my opinion a must have thing for any successful and timely implementation. More often than not, it is not the choice of technology that is responsible for this but rather the lack of some important know-how’s.

Typical Problem Areas and how Automating Functional Testing can help

In my interactions with different project teams, here are some typical questions they have, especially with respect to testing business processes in Oracle BPM Suite 11g.

  • Is it possible to really approach functional testing early in the project cycle considering the nature of composite applications involved (business processes, services, rules, etc.).
  • Human tasks components in business processes need to have user interfaces (which may have their own development lifecycle). How can functional testing be achieved before a fully operational UI?
  • Are their any developer tools, approaches or frameworks that can be utilized to automate functional testing?
  • What kind of a functional testing strategy is suitable, cost efficient and good to contain a wide variety of problems in the project lifecycle?

If we begin to investigate the possibilities, they may be endless. I, am particularly aware of many custom products which promises to take care of all of these. However hey tend to be expensive, have a steep learning curve and may not always fit the bill. This act as a big deterrent. However, in this article, I am keen on presenting an approach that is quick, easy, developer friendly and can be easily catered in the development phase of the project. The best way to begin with functional testing is to base it on the business process design. Model driven functional testing ensures that critical processes and their paths are covered and that any variation of those tests can easily be amended and rerun without adding to significant time to the test cycle. Functional testing can start earlier and better quality tests are produced and maintained in a test repository. This can then be part of the continuous build and integration iterations to ensure sufficient test coverage in accelerated delivery cycles. A part of model driven testing strategy was described in details with respect to ascertaining the cyclomatic complexity factor of the business processes and deriving test cases based on that. This approach is a very good starting point, especially because this can be used to build unit tests too. Once the basic process paths are determined, the functional test suites can incorporate a lot of test steps to cover the functional aspects such as validate business logic and rules, verify data across systems, check events and notifications, etc..

With all this being said, however, automation of functional testing will only be successful if an organization’s underlying quality fundamentals are solid and everyone clearly understands how testing can continuously support process iterations. Another big advantage to automate early is potential time savings. Considering that multiple stakeholders will need to repeat their testing task, every time something changes, doing them manually becomes a burden sooner or later. Have a look at the sheet I’ve compiled based on various time and frequency of performing functional tests and the effort involved in each case.

The columns marked in green in the above sheet reflects the most likely scenarios in terms of the amount of time spent on testing in various Oracle BPM Suite 11g projects. The effort involved in manual testing can range from 20 days to 4 months for a very simple and less frequently changing business process to a complex and often changing business process. This effort does not accounts for test planning but simply reflect the time spent in test execution. The columns in red represents scenarios that can be applicable for certain project types too and in those cases the amount of time spent in manual testing can be even 8 months. This offcourse is under the assumption that all quality standards of software functional testing are maintained.

Approach and Tooling
As indicated before, there are many players in this field providing varied approaches and option. This article will not debate their merits here. In the course of my involvement with BPM projects, I seems to incline towards SOAPUI. This is particularly due to the fact that it is pretty inexpensive (there is also a freeware if ~$350 license cost seems significant) and does most of the basic functional testing that can be considered acceptable from a quality perspective. It is fairly straight forward too and the learning curve is minimal. Chances are also high that in most projects there will be developers with considerable amount of experience using SOAPUI, if they have been involved in a SOA project in the past.

Having said that, this article will talk about how to plan and implement a comprehensive and automated functional testing suite for business processes developed using Oracle BPM Suite 11g. Read the full article here.

image

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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Detect, Analyze, Act – Fast! by Ajay Khanna

In fast changing business environment, it becomes crucial to identify business opportunities and business issues as soon as possible. If identified at the right time, business managers can address issues before they escalate to serious problems and can take advantage of the new opportunities before the competition does. Moreover, they have to be efficient to do this at the right cost.
Success depends on how responsive organization is to emerging events and changing environment. These events can be customer issues, competition moves, changes in regulations, or changes in company policies.

In order to be responsive in such situations, organizations need to first identify and track these situations. They can do that via business activity monitoring (BAM) and complex event processing (CEP). A unified monitoring dashboard helps put together a comprehensive picture of the situation in hand and provides deep insight to take proper actions. With CEP, businesses can connect all the relevant events, detect event patterns and take immediate actions using Business Process Management system.

So to be responsive we need:

Real-Time Visibility with Business Activity Monitoring
You can use BAM technology to monitor progress, track performance, meet service-level agreements (SLAs), manage exceptions, and issue alerts to an employee or application when a process is not functioning properly – all in real time. A unified monitoring dashboard helps you maintain a complete picture of each situation so you can take action effectively. BAM works hand in hand with BPM software to discover the significant activities that drive business success.

Real-Time Sense and Respond
An event-driven BPM solution enables each step in a business process to be informed not only by the previous step, but also by any other step, data, and pattern of behavior deemed relevant to that step. This gives the company the ability to “sense and respond.” You can describe interesting event patterns and event correlations and monitor the business in real-time. Whenever a pre-defined pattern emerges you can take actions like raising alerts, notifications, or kicking off another business process.

This synergy possible by integrating activity monitoring, event processing, and BPM makes it possible for managers to keep a finger on the pulse of their business. Business managers can now respond to customers faster, respond to competition faster, reduce fraud and do more cross-selling.

Read more about being responsive in the whitepaper “The Instantly Responsive Enterprise: Integrating BPM and Complex Event Processing” in BPM Resource Kit.

SOA & BPM Partner Community

For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center.

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